Summary

Work experience

• Project Manager

  SIA Stellakinder, Riga

  2023.07-2025.04

  (2 years)

  Led the planning and execution of the largest private kindergarten project in central Riga Coordinated cross-functional teams including architects, contractors, educators, and city officials to ensure timely and compliant project delivery Managed project budgets, schedules, and resource allocation to optimize costs and meet deadlines Oversaw all stages from concept development to opening, ensuring compliance with local regulations and safety standards Facilitated communication between stakeholders, resolving conflicts and ensuring alignment on project goals Implemented quality control measures and risk management strategies to minimize delays and budget overruns
• Senior Customer Experience Coordinator

  Norwegian airlines, Riga

  2022.10-2024.07

  (2 years)

  Coordinated multi-channel customer service (phone, email, chat) to ensure high levels of customer satisfaction Handled complex and escalated customer issues, providing timely and effective resolutions Trained and supported new team members to improve overall department performance Participated in the development and implementation of initiatives aimed at enhancing the customer experience and optimizing internal processes Collaborated cross-functionally with other departments to ensure seamless customer service and prompt issue resolution Analyzed customer feedback and performance metrics to identify areas for improvement and implement necessary changes
• Head of Inbound Communications Department

  ADB Gjensidige Latvian branch, Riga

  2016.02-2022.02

  (6 years)

  Led the inbound communications team and supervised the official complaints department of the Latvian branch Took full responsibility for the team’s sales performance through client consultations and upselling strategies Developed and implemented a custom CRM system to improve service efficiency and sales tracking Introduced Genesys telephony to optimize communication flow, reduce wait times, and improve reporting Worked with internal financial systems to monitor performance and ensure data accuracy Oversaw GDPR compliance and handled sensitive customer data with full adherence to regulations Trained, motivated, and developed team members, resulting in higher engagement and measurable sales growth Ensured consistent quality in client interactions and managed formal complaint resolutions at branch level
• Restaurant Manager

  SIA Atniko

  2015.02-2016.02

  (a year)

  Managed daily operations of a high-end restaurant in Riga’s most prestigious district Supervised and trained front- and back-of-house staff, building a cohesive and reliable team Oversaw budgeting, supplier negotiations, and inventory control, significantly reducing operational costs Ensured consistently high standards of customer service and dining experience Implemented workflow improvements that boosted efficiency and guest satisfaction Maintained compliance with hygiene, safety, and service quality standards

Educational experience

• RISEBA

  Business Management

  2014.09-2015.12

  (a year)

  Bachelor (Business Management)
• Riga 22nd secondary school

  Business Management

  2002.09-2014.06

  (12 years)

  High School Graduation Certificate

Languages