Work experience

• Customer Success Team - Technical Operations & Training Expert

  Kornit Digital

  2025.04-Current

  (a year)

  职位:EMEA , North Rhine-Westphalia, Germany Customer Success Team - Technical Operations EMEA - Automation Printing Industry Expert in technical and training management for the digital printing industry, specializing in XDi, 3D, DTG, and DTF, supporting customer growth through strategic ramp-up, advanced training, and sales-oriented projects. What I Do ✔Management of installations, testing, and maintenance for end customers.✔ Customer ramp-up management, ensuring a smooth transition and optimizing printing system performance. ✔ Technical and training development, creating continuous learning paths for customers and partners. ✔ Demo & business development, assisting sales teams with hands-on tests and showcases of printing technologies. ✔ Tailored solutions design and implementation, adapting configurations and workflows to meet customers’ production needs. Key Competencies Printing workflow optimization, advanced calibration, and troubleshooting. Creation of training materials, technical guides, and digital learning resources. Coordination between technical and commercial teams, enhancing product-market integration. Goal Driving innovation and efficiency in digital printing technologies, maximizing value for customers and partners. Always open to new collaborations and opportunities in the digital printing industry!
• Industrial Printing Business - Senior Technician & Trainer in Cross

  Brother Industrial EMEA

  2023.10-2025.05

  (2 years)

  职位:Selling EMEA Emmerich am Rhein, North Rhine-Westphalia, Germany Industrial & Office Printing Business | Senior Technician & Trainer EMEA | Cross-Selling Expert With a solid background in technical management and training for industrial printing, I moved from Italy to work internationally, expanding my skills across the EMEA region. My role focuses on Brother Emmerich solutions, supporting resellers and partners and driving cross-selling strategies across multiple locations to maximize the adoption of advanced printing solutions and optimize sales strategies. What I do ✔ Senior Technician & L2 Trainer on BB1, WF1, GTXpro, Label, Kala, Graphtec, and Speedio, ensuring installation, testing, training, and advanced technical support. ✔ Development and management of resellers and partners, facilitating the seamless integration of Brother industrial printing solutions across various markets. ✔ Cross-selling strategies, connecting skills and technologies across multiple locations to enhance printing solutions. ✔ Technical and sales training, equipping teams with knowledge of installation, advanced applications, and troubleshooting to ensure optimal performance. Technical Skills & Business Development Optimization of printing processes, calibration, and configuration of industrial systems. Strategic support for resellers and customers, specializing in DTG, label printing, and large-format solutions. Digital content development and training, enhancing technical preparation, and developing in-field skills. Always open to new opportunities and collaborations in the mechanical engineering/industrial automation field
• Academy supervisor - Trainer global - Division inkjet

  MS printing solutions

  2023.02-2023.09

  (8 months)

  Caronno Pertusella Training is much more than just skill transfer—it is the key to innovation, growth, and excellence. With extensive experience in creating and managing global academies, I have developed advanced training programs for inkjet industry professionals, integrating F2F, onsite, remote, and e-learning approaches. What I Do ✔ Supervise and develop technical training programs for technicians, sales representatives, and resellers worldwide. ✔ Design and implement courses on new technologies, troubleshooting, color management, and advanced inkjet printing processes. ✔ Coordinate teams and optimize corporate know-how, ensuring effective and applicable learning experiences. Innovation & Digital Learning Create interactive video manuals and e-learning content using Articulate Storyline 360, SharePoint, and Microsoft Streams. Develop training strategies to optimize knowledge transfer and enhance the learning experience. Objective To continuously evolve in the global technical training sector, developing ever-more advanced and tailored methodologies for the inkjet industry. Always open to new collaborations and best practice sharing! 职位:Academy Project Coordinator & trainer May 2019 - May 2023 (4 years 1 month) Guanzate Project Coordinator | Academy Development & Digital Learning Specialist Expert in the creation and management of training programs through face- to-face (F2F), onsite, remote, and e-learning platforms. With four years of experience, I have designed and developed an Academy from scratch, defining innovative learning strategies for the training of technicians, sales representatives, and resellers on a global scale. Key Competencies ✔ Academy Design & Management: Planning and implementing structured training courses, both in-person and digital. ✔ E-learning & Digital Training: Developing interactive materials and video manuals, utilizing tools such as Articulate Storyline 360, Microsoft Streams, SharePoint, and Webinars. ✔ Advanced Training Methodologies: Creating theoretical and practical sessions, focusing on troubleshooting and innovative technologies. ✔ Leadership & Team Management: Coordinating work teams, providing strategic support to technicians and sales representatives, and optimizing operations. Objective To continue innovating in technical and digital training, building effective and scalable learning pathways for professionals in industrial and commercial sectors. 职位:Reserch And Development Engineer - Technologist & trainer May 2017 - May 2019 (2 years 1 month) Caronno Pertusella, Lombardy, Italy Research & Development Engineer | Inkjet Printing Technologist | Global Process & Application Expert Expert in development, optimization, and documentation of processes related to inkjet printing technology, with a focus on installations, advanced applications, and troubleshooting for clients and resellers worldwide. What I Do ✔ Research and development of inkjet technologies, defining optimal procedures for integration and configuration across diverse production environments. ✔ Comprehensive technical documentation of installation processes, from initial setup to advanced calibration, ensuring maximum performance. ✔ Global support for advanced applications and troubleshooting, resolving technical issues for clients and resellers. ✔ Collaboration with R&D teams, driving innovations to enhance efficiency, quality, and sustainability in inkjet printing solutions. Technical Competencies Configuration and optimization of inkjet printing systems for industrial and custom applications. Analysis and management of challenges related to inks, substrates, color calibration, and RIP management. Creation of detailed technical manuals, installation documentation, and troubleshooting guides. Objective To continue innovating in the inkjet printing sector, contributing to the development of increasingly advanced technologies and supporting the industry's global evolution. Always open to new collaborations and technical advancements!
• FSE

  Mimaki Bompan Textile srl

  2015.06-2017.05

  (2 years)

  Field Service Engineer | Inkjet Waterbase Specialist - Italy Tradate Field Service Engineer | Inkjet Waterbase Specialist | Digital Printing Solutions Expert in management, installation, and technical support for digital inkjet waterbase printing solutions in Italy, with skills in solvent-based, UV pigment, and cutting systems. What I Do ✔ 250+ installations and configurations of inkjet machines, ensuring optimal performance and hands-on technical training. ✔ Technical support and troubleshooting for clients, sales representatives, and resellers, maintaining operational efficiency. ✔ Technical demonstrations in showrooms, showcasing applications and printing system optimizations. ✔ Testing & development of improvements. ✔ Content creation & digital learning: Production of video manuals and e-learning materials, designing interactive learning paths for installations and advanced usage. Technical Skills Configuration and optimization of inkjet waterbase, solvent, and UV systems. Creation of technical manuals and video training (WBT &F2F), enhancing field training effectiveness. Analysis and implementation of new printing processes and advanced applications for the digital printing industry. Always open to new opportunities and collaborations in the digital printing sector! Specialized Textile Area and Solvent for printing on fabric and paper with water-based inks, and on PVC with solvent inks. With certifications on the following plotters: TS300P-1800 Belt, Ts300P-1800, Ts500-1800, Ts500P-3200, JV150, Jv300, CJV150, CJV300.
• Technical suppor & Print Production Supervisor

  La Color Print di Matteo Macchi

  2011.05-2015.10

  (4 years)

  职位:Printing Cavaria con Premezzo Expert in Inkjet Production Management | Technical Support & Optimization in Digital Printing Specializing in internal and customer-facing inkjet production management, providing technical support and optimization of digital printing solutions with advanced expertise in industrial plotters and textile pigment and sublimation printing using EPSON, MIMAKI. ROLAND printers. Key Responsibilities ✔ Technical support management for clients and suppliers, ensuring fast and effective solutions for digital printing operations. ✔ Autonomous graphic project design and customization, adapting to specific client requests. ✔ Production planning and supervision, coordinating textile workers to ensure smooth operations. ✔ Technical and logistical problem- solving, quality control, and optimized supply chain management. ✔ Onsite and remote technical support, ensuring the optimal functioning of self- produced textile printing machinery. Technical Skills Digital printing plotter technician: Technical interventions on Mimaki, Epson, Roland, and Mutoh (head replacement, dampers,mainboard, peristaltic pumps, flat cables). Advanced color management: Profile adjustments, linearization curves, Pantone integration, dot drop optimization, firmware updates. IT & Backup Systems: Software/hardware installation, basic technical assistance, NAS administration with weekly corporate backup
• Graphic design and web

  Ellegipubblicità s.a.s.

  2007.01-2011.04

  (4 years)

  Massa Carrara Area, Italy Graphic Designer | Visual Communication & Large Format Printing Specialist Expert in graphic design and the production of advertising materials and signage, with experience in Mimaki plotters for large-format printing and technical maintenance support. Key Competencies ✔ Design of safety signage for indoor and outdoor environments, public administration, and construction sites. ✔ Independent development of advertising and web graphics, optimizing visual communication across different contexts. ✔ Creation of promotional materials, including brochures, flyers, banners, billboards, storefront designs, illuminated signs, and trade show stands. ✔ Maintenance and management of Mimaki plotters, ensuring operational efficiency in digital printing. Specializations Graphic design & visual communication, with a focus on safety and marketing applications. Digital printing & large-format solutions, optimizing quality and materials for promotional and institutional use. Technical expertise in Mimaki plotters, including maintenance and operational management for professional printing.

Educational experience

• Academy of Carrra

  Business

  2001.01-2006.01

  (5 years)

Certificates