(4 years 8 months) within the GCC. Developed and implemented strategic plans to drive revenue growth, built client relationships and ensured the successful launch of new products. • Conducted market research to identify new business opportunities and market trends. • Developed and implemented strategic plans to enter new markets and expand existing ones. • Launched cutting-edge gaming monitors online and in retail, achieving exceptional profits in the initial weeks. • Trained SI's and partners on latest products and services, leading to increased brand awareness. • Guided business growth and expansion with distributors in GCC, unravelling new business opportunities in untapped areas, leading to increased revenue. • Partnered with key accounts on executing the first ever gaming experience zone for our consumers in Carrefour.

(1 year 7 months) Utilized strategic planning and negotiation skills to secure contracts and partnerships. I developed and implemented strategies to drive retail sales, and optimized the customer experience. • Successfully built and led high-performing teams, creating a culture of accountability, collaboration, and continuous improvement. • Managed the PSI's for all accounts, ensuring proper allocation of products. • Implemented training programs which improved employee performance, morale, and retention rates. • By nurturing partnerships with a client-centric approach, I consistently exceeded sales targets double digit YoY. • Implemented inventory forecasting models, which minimized stockouts, and reduced excess inventory. • Achieved profit targets through effective merchandising strategies, promotional campaigns and pricing optimization.

(2 years 7 months) Responsible for driving business growth through eCommerce and alternative channels, with a focus on the HORECA industry. • Initiated the eCommerce channel, achieving $1M sales in the first 3 years. • Developed and executed a comprehensive onboarding strategy for new online channel partners, resulting in a 40% increase in partner acquisition YoY, accelerating time to market for new products. • Collaborated with cross-functional teams to align sales and marketing strategies. • Managed key accounts and built strong relationships with partners in the HORECA industry. • Utilized strategic planning and negotiation skills to secure contracts and partnerships.

(3 years 2 months) • Customer Services & Operations Incident Management Specialist (April 2013– Feb 2014) • Customer Services & Operations Incident Management Shift Leader (Feb2014 – Jan 2016) • Acting as first level of Escalation • Customer Excellence: Internal/External Customer Engagement & Relationship Management • Network equipment monitoring with Proactive and Reactive responses to incidents • Managing cases/tickets with appropriate involving with different department for resolution • Interface with the different Engineering Departments • Provide technical support and assistance to senior technicians’ onsite whenever required. • Coaching new comers and introducing them to the Orange way • Ensuring a smooth process of case handling • Project Coordinator & Access Optimization Modernization (July 2015 –August 2015) • Project Manager trainee • Project Coordinator trainee