Work experience

• Operations and Sales Manager

  AOTO Electronics (UK) Limited

  2021.11-Current

  (4 years)

  · Co-ordinate internal resources and third-party vendors for successful project execution in collaboration with headquarters. · Manage stakeholder and client relationships; develop and implement sales plans aligned with company strategy. · Lead end-to-end sales process including pre- and post-sales support, demonstrations, and training. · Oversee sales order lifecycle, ensuring timely delivery, accurate invoicing, and compliance with terms. · Recruit, train, and manage team members, enforcing policies and optimizing performance. · Develop operational systems to enhance product handling, inventory control, and shipping processes. · Provide project management and technical support, including diagnosis, maintenance, and repair services. · Manage RMA processes and ensure seamless customer service. · Forecast product demand and manage inventory to avoid stockouts; conduct regular stocktakes. · Liaise with finance departments and agencies to address financial and accounting matters. · Responsible for asset management, office procurement, property oversight, and resource optimization. · Enforce and maintain company policies and procedures.
• Operations Manager

  AOTO Electronics (UK) Limited

  2018.07-Current

  (7 years)
• Office Manager

  AOTO Electronics (UK) Limited

  2018.07-Current

  (7 years)
• Senior Operations Manager (UK)

  beauty non-surgical solutions - caci international (uk) ltd

  2017.03-2018.07

  (a year)

  · Managed procurement and supplier relationships; negotiated pricing and ensured product quality. · Oversaw customer service operations, technical support, and returns/loans processes. · Handled logistics for inbound and outbound goods in compliance with international legislation. · Directed warehousing operations, space utilization, product ordering, and inventory control. · Implemented system and process improvements to streamline business operations.
• Operations Manager

  led manufacturer - lighthouse technologies (uk) ltd

  2011.04-2017.01

  (6 years)

  · Directed production and service delivery, managing risks and resources effectively. · Implemented organizational strategies and improved operational systems. · Delivered outstanding customer service and resolved issues to ensure client satisfaction. · Managed budgets, profit/loss reports, and team supervision. · Conducted warehouse inventory management and weekly stock checks. Earlier Career History
• Sales Support Manager

  Technologies (UK) Ltd

  2007.01-2011.01

  (4 years)
• Shipping Manager

  Skymart Worldwide

  2002.01-2007.01

  (5 years)
• Operations Supervisor

  IEC (Europe) Ltd

  1996.01-2002.01

  (6 years)