Abigail

Greater Sydney AreaNationality Australia
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Work experience

  • Assistant Customer and Community Manager

    Fulton Hogan
    2024.02-Current(2 years)
  • Acting Customer and Community Manager

    Fulton Hogan
    2023.04-2024.02(a year)
  • Senior Customer and Community Advisor

    Fulton Hogan
    2022.09-2023.04(8 months)
    Sydney Roads Asset Performance Contract
  • Customer and Community Advisor

    Fulton Hogan
    2021.06-2022.09(a year)
    Sydney Roads Asset Performance (SRAP) Contract in the River Zone.
  • Communication and Stakeholder Engagement Advisor

    DM Roads
    2019.04-2021.06(2 years)
    Stewardship Maintenance Contract (West Zone Sydney) and Intelligent Transport Systems Maintenance Contract (Sydney and NSW)• Prepare high quality communications collateral and develop tailored approaches to the community’s needs, working within contract timeframes to obtain approvals from Transport for NSW.• Coordinate with design, environment, traffic and construction teams to ensure work is delivered on time and according to plan.• Collaborate and foster relationship with Transport for NSW. • Manage the engagement process with communities and stakeholders affected by road work to minimise the impact, including responding to customer complaints, service requests or enquiries. • Track and report on stakeholder interaction using Consultation Manager and asset management systems (AMIS).• Develop good news stories for internal communications.
  • Communications Coordinator

    The Armory
    2018.04-2019.03(a year)
    • Coordinate production of quarterly print and digital magazine Foodservice REP including researching stories, arranging interviews and images, compiling advertising material, briefing editor and designer, proofing magazine and submitting to printer.• Maintain company social media including creating and editing video content and podcasts using Final Cut Pro.• Monitor open and click through rates for ads and compile data into a report with recommendations on how to improve engagement.• Distribute media releases to relevant publications ensuring the message aligns with brand guidelines.• Update and maintain client websites using CMS and HTML.• Plan and book print and digital media for clients within a budget including overseeing timelines and chasing deadlines for all production of print and digital jobs.• Use Adobe Photoshop to design digital paid advertisements such as eDM’s and MREC’s.• Assist the production coordinator in filming and editing interviews and promotional videos.• Make arrangements for meetings; prepare costing job sheets for accounts and perform administrative duties.
  • Events and Communications Associate (Intern)

    AustCham Beijing
    2017.09-2017.12(4 months)
    • Organise all aspects of an event including marketing, designing promotional material, invitations, event set up, payment, sponsorship, and travel arrangements for staff and attendees.• Maintain and create content for the Chamber’s website and social media accounts including a newsletter, online articles, event posters, event write-ups, podcasts and post event updates.• Manage email correspondence and documents, and disseminate information to staff.• Conduct research and write papers on the agribusiness, healthcare, education, financial and resource industries in China and Australia.• Support senior staff by liaising and building strong relationships with internal and external stakeholders.
  • Global Communicators Program Facilitator

    University of Wollongong
    2013.06-2017.08(4 years)
    • Improve the student experience by organising and facilitating cultural conversation sessions for international and Australian students throughout the week, to encourage cultural literacy and communication skills.• Present and promote the program to international and domestic students to maximise student engagement.• Connect students with people from around the world, local community and University of Wollongong in a relaxed, friendly environment.• Assist in the smooth running of program events including O-week stalls, end of semester BBQ’s and Aboriginal bush tucker walks.• Collect regular student feedback on the program through surveys.• Utilise a broad range of tools which include, but not limited to: o Training, coaching, workshops, seminars, brainstorming, analysis—root cause analysis. o Consulting, presentations, demonstrations, recommendations, overall guidance, supervision reports. o Work closely with a number of University of Wollongong partners, as well as within a wider team network.

Educational experience

  • University of Wollongong

    Communication and Media Studies communication and media studies
  • Shanghai International Studies University

    chinese language and literature
  • University of Wollongong

    Chinese (Mandarin) bachelor of arts - ba
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