Abdirahman's Resume

Abdirahman

Customer Service Representative

Male

23 y/o

Customer Success/Solution/Customer Representative/Sales Operations/After-sales customer service/Consulting hotline customer service/Telephone customer service/Network/Online Customer Service/Customer Service Specialist/Customer Service Manager/Supervisor/UI Design/Visual Design/Graphic AD Design/Graphic design/CAD design/drawing/3D Design

Live in Sweden

Nationality Sweden

Summary

Hello! I wanted to express my great interest in the open position at your company. I hope and believe that my profile could be of interest to you. I am a positive 24 year old with around 4 years of work experience,having worked for a period at Gyllensvaans and most recently at Volvo. I am currently working at Klarna Bank AB. I am now looking forward to new challenges and a new job – PREFERABLY WITH YOU! You will get a colleague who: · Can work well independently but is also a great team player · Is cheerful, positive, and service-oriented · Has a Forklift License (A+B, Swedish Standards) · Is a quick learner and eager to develop · Is accustomed to a fast-paced environment · Appreciates order and structure · Is thorough yet efficient · Always wants to do a good job and can easily adapt to new environments I hope that with these words, I have captured your interest. I look forward to meeting you and having the opportunity to tell you more about myself. Kind regards, Abdirahman Shire

Work experience

Customer Service Representative
Klarna Bank AB
2023.11-Current
(2 years)
•Provided customer support via phone, email, and chat, handling inquiries related to payments, invoices, complaints, and technical issues. •Ensured high customer satisfaction by delivering solution- oriented and efficient service. •Managed complaints and escalated cases to relevant departments when necessary. •Contributed to improving internal processes by providing feedback based on customer interactions.
Assembly Technician
volvo cars skovde
2022.07-2023.11
(a year)
•Assembled engine components and performed quality inspections. •Maintained high-quality standards while working under tight deadlines. •Developed teamwork and stress-management skills. Reason for leaving: Redundancy due to company downsizing.

Educational experience

Ållebergsgymnasiet
Industrial & Civil Engineering
2019.08-2022.06
(3 years)
•Actively engaged in workshops on civil engineering software tools. •Completed coursework in project management methodologies. •Participated in collaborative design projects that simulated real-world engineering challenges. •Achieved improvement in material efficiency through innovative design strategies.