Hello! I am a disciplined and alert individual who works well in high pressure customer facing environments. I’m also used to such situations where staying aware and communicating clearly while also acting decisively really matters. I have great experience with handling conflicts and de-escalating situations and keeping things professional, calm and above all, respectful. I currently work at Klarna Bank AB as a customer service representative where I'm tasked to handle various cases and complaints as well as sensitive customer cases across several communication channels that we use, which includes chat, phone and email. I believe this role has helped me become better and quicker at assessing situations while following procedures accurately as well as making good and logical decisions under pressure. The skills I use every day are directly relevant to guard, leadership, and store representative roles. People see me as someone they can depend on with great leadership. I will take initiative while staying calm when things don’t go as planned, and adapt quickly to said changes. I pay very close attention to my surroundings and notice out of the ordinary behavior or small details that could point to a potential risk, operational issues, or customer concerns. I also place strong importance on safety, teamwork, and doing the job properly. My Key Strengths would be: • Strong situational awareness and attention to irregular activity • Confident in handling conflict and calming tense situations • Clear communication and a team focused mindset • Leads by example and supports colleagues • Professional, customer focused and solution oriented • High stress tolerance with quick decision making. I wanted to express my great interest in the open position at your company as I believe my past experiences and personal qualities overlap with what you're looking for. I hope and believe that my profile could be of interest to you. I am a positive 23 year old with around 4 years of work experience. I am currently working at Klarna Bank AB. I am now looking forward to new challenges and a new job – PREFERABLY WITH YOU! You will get a colleague who: · Can work well independently but is also a great team player · Is cheerful, positive, and service-oriented · Has a Driving License (B, Swedish Standards) · Is a quick learner and eager to develop · Is accustomed to a fast-paced environment · Appreciates order and structure · Is thorough yet efficient · Always wants to do a good job and can easily adapt to new environments I hope that with these words, I have captured your interest. I look forward to meeting you and having the opportunity to tell you more about myself. Kind regards, Abdirahman Shire