Job Responsibilities Technical Support and Problem Solving: Provide technical support, including answering customer technical questions, handling troubleshooting, and performing technical debugging and repair. Analyze technical problems in depth, locate the causes of problems, and develop and implement effective solutions. Track the progress of technical problem solving to ensure that the problems are handled in a timely and effective manner. Technical documentation preparation and maintenance: Write technical documents, including product manuals, operation guides, maintenance procedures, etc., to ensure the accuracy and completeness of the documents. Update and maintain technical documentation to accommodate product upgrades and technical changes. Technical R&D and Innovation: Participate in the R&D of products or projects, responsible for the design, development and testing of related modules. Focus on industry technology dynamics, research new technologies and processes, and propose innovative technical solutions. Assist the R&D team to solve technical problems and improve the technical level and competitiveness of products. Cross-departmental collaboration and communication: Work closely with sales, production, purchasing and other departments to ensure the smooth progress of technical support. Actively participate in project team meetings to report technical progress and make suggestions for improvement. Maintain good communication with customers to understand their needs and provide customized technical support solutions.

1. Majoring in Electrical or Mechanical Engineering; 2. At least 2 years of work experience; 3. French is the mother tongue, and preferably Chinese is also good; 4. Willing to work in the retail department (construction inspections, testing, customer conversations, providing technical support to the KAM team, etc.); 5. Good communication skills, especially with French clients; 6. Excellent communication and reporting skills in a team environment; 7. Proactively and customer-oriented; 8. Independent, proactive, and with a sense of achievement.