韩语vip客服专员
Full-time
1~3 years
Refresh at a year ago
263 Views
48 Apply
Guangzhou
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Job responsibilities
1、负责对游戏进行体验,在短时间内掌握各种游戏的玩法;
2、受理游戏VIP客户咨询,帮助VIP客户解答游戏问题;
3、负责解答处理咨询、投诉问题,提供优质的服务;,积极为客户解决事宜,增加用户游戏粘度;
4、收集整理各平台反馈游戏的咨询与投诉问题,汇总问题反馈给相关部门提交改善建议并且跟进落实;
5、开展VIP增值服务的活动组织、策划、跟进。
Job Requirements
1、要中国人呀,然后有韩国的留学经验,或者韩国生活经历,大专以上学历,至少两年相关工作经验;
2、热爱游戏行业,有深入玩过一款策略类手游(SLG优先);
3、善于与人沟通,应变能力强;性格乐观开朗
4、有耐心,责任心强, 顾客服务意识和团队精神,为人诚实、待人礼貌周到。
5、熟练使用韩语,作为工作语言,对韩国游戏用户了解优先
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