Job Description The Deskside engineer will be L1 Skill level with atleast 3-4 Years of relevant experience – End user domain and support handling the Incident /SR as assigned for resolution. Support issues related to Windows Operating systems, software applications and support tools as per the requirement of organization. Provides Desktop support and support for Computer hardware systems, memory modules and peripherals. Handle basic issues related to network end user devices security practices and antivirus programs. Ensure that all computers and networks systems run efficiently with high uptime. Basic knowledge and troubleshooting skills on Network and other datacenter related equipment (UPS, PACs, Network cabling, power etc.) Basic knowledge and troubleshooting skills on Audio & Video and Telephony equipment. Provide support to an organization’s IT systems to help them meet their business goals. Collaborate with Site and Business Unit IT leads and Regional Desktop leads to maintain transparency of quality (meetings, trends, narratives, plans, etc.) Engage with Site and BUIT Leads to assist with local application support to meet Business needs. Lead the IT tasks wherever needed & whenever assigned and complete it within the timelines. Management of IT Assets Inventory-This has to be based on available tool remotely. Comply with the Organizations Information Security Policies / Procedures and provide solutions to the end users adhering to the same. Proficiency in speaking English and good communication skills. Able to talk in local language as per the support locations. Support for Software Installation & Management Creating management level reports • For mobile devices limited to SOP as provided for support for any configuration requirements. • Installing, Configuring and basic troubleshooting knowledge of GxP Applications. • Providing support to troubleshoot GxP Application issues in coordination with the vendor.

L1 Skill level with atleast 3-4 Years of relevant experience – End user domain and support handling the Incident /SR