Customer support
5~10K CNY/Per month
Full-time
Unlimited experience
Refresh at 2 years ago
38 Views
4 Apply
Shanghai, Beijing
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Job responsibilities
1. Front line support for customer enquiries and complaints
2. Educating customers on self-serve site options
3. Perform system related tasks, in order to provide effective and efficient computer systems for the customers
4. Troubleshoot issues involving all aspects of the Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance
Job Requirements
1. Degree holder in Computer Science/finance or related discipline
2. Excellent written communications skills in English
3. Desired 1-2 years relevant customer service experience
4. Strong interpersonal, organizational and communication skills
5. Strong attention to detail
6. Strong customer service skills, and the ability to build and maintain relationships via telephone and email
7. Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.)
8. Consider outstanding fresh graduates
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