Cross-Border E-Commerce Operations Specialist (Beauty and Personal Care Category)
15~20K CNY/Per month
Full-time
1~3 years
Refresh at 10 months ago
91 Views
13 Apply
Shanghai
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Job responsibilities
1. Platform Operations and Management: Responsible for the daily operations of the company's stores on major Middle Eastern e-commerce platforms (such as Amazon.sa, Noon, Haraj, etc.), including product listing, detail page optimization, pricing strategy development, and inventory monitoring.
2. Marketing and Promotion: Plan and execute online marketing campaigns, including but not limited to in-platform promotions, social media marketing, influencer/KOL collaborations, and search engine optimization, to enhance store traffic, conversion rates, and brand awareness.
3. Market & Data Analysis: Conduct in-depth analysis of Saudi Arabia and Middle East beauty and personal care market trends, competitor activities, and consumer behavior. Utilize analytics tools (e.g., Google Analytics, platform backend data) to evaluate operational effectiveness, adjust strategies accordingly, and drive sales growth.
4. Customer Service Coordination: Collaborate closely with customer service teams to ensure high-quality shopping experiences. Promptly address inquiries, complaints, and post-purchase issues to maintain store reputation and ratings.
5. Supply Chain Coordination: Partner with supply chain and logistics teams to ensure timely order fulfillment and efficient inventory turnover. Monitor delivery progress throughout the logistics process.
Job Requirements
1. At least 2 years of cross-border e-commerce operations experience, with mandatory expertise in beauty, personal care, and skincare product categories.
2. Familiarity with Middle Eastern markets, particularly consumer preferences and e-commerce landscapes in Saudi Arabia, is preferred.
3. Proficiency in backend operations and platform rules for at least one major e-commerce platform.
4. Strong data analysis skills, capable of independently generating data reports and conducting business analysis.
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