Cross-border e-commerce customer service

5~10K CNY/Per month

Full-time
1~3 years
Refresh at 2 years ago
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Job responsibilities
1. Handle the daily after-sales service of Lazada and Shopee stores, including: product return and exchange processing, complaint handling and damage reissue, etc.; 2. Tracking of order delivery and handling of difficult parts; 3. Responsible for solving the customer's evaluation of the company and other after-sales problems, and maintaining a good cooperative relationship with customers; 4. Responsible for registering and sorting out return and exchange requests; 5. Responsible for handling other after-sales related processing problems.
Job Requirements
1. Fluent in Chinese and Thai; 2. Skilled use of office software, especially Excel 3. Have 1 year working experience.
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