As an Artist Support Specialist, you will work directly with VerseOne Distribution artists via email and phone to help them distribute their music online, answer their questions, and resolve any issues they have during the music distribution process. Responsibilities: • Answer customer emails and phone calls to help them distribute their music, and to use other TuneCore services. • Resolve issues and questions customers have about VerseOne Distribution products and services. • Work within the administrative software system to update and correct account issues; cancel account content as needed • Product account management • Provide reporting on customer and product issues • Work with a team on special projects as needed • Report technical and communication issues in order to better service artists and record labels • Attend meetings with platform and technology partners. • Perform other duties as assigned by management

• At least a bachelor’s degree and 2 years of experience working in an office and/or customer service. • Master’s degree is preferred. • A broad understanding of the digital music industry. • Experience in artist management, or other music industry activities is preferred. • Strong communications skills: written, verbal, and interpersonal • Working knowledge of Mac and the Microsoft Office Suite, Google Docs/Suite, Zoho Software Suite, and other Enterprise SaaS software. • Understand the importance of good customer service in-person, via telephone, and via email. • Manage time effectively and prioritize workload • Ability to work well independently, and as part of a team • Effective communication skills, both written and verbal, with the ability to deal with people politely at all levels. • Proficiency in Chinese or Hindi is a plus (though not required).