Account Manager
20~25K CNY/Per month
Full-time
3～5 years
Refresh at 3 years ago
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Shanghai
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Job responsibilities
Welcome foreign friends who are good at Chinese and like Chinese culture!
Key Responsibilities
Achieve account renewal and extension targets for the specified book of accounts and industry segment
Achieve gross profit targets for the specified book of accounts and industry segment
Lead all aspects of 365 day engagement for assigned clients to increase utilisation, client satisfaction, timely renewals and profitable growth.
Service Quality. Track service quality and project implementation against promised standards to ensure client satisfaction is achieved.
Resolve concerns. Manage client issues and concerns with service delivery to restore customer satisfaction and maintain client retention.
Quarterly Reviews. Conduct quarterly reviews with clients to demonstrate value, return on prevention and return on investment from our solutions.
Relationships. Grow a network and build relationships with decision makers and key stakeholders within the client organisation.
Advice. Establish credibility as a customer champion and business partner by providing value added medical, security and risk mitigation advice.
Visibility & Utilisation. Increase “stickiness” through greater usage of the Assistance AP, Members information such as, Medical and Country Guides/Information and other services that increase visibility of International SOS solutions and key features
Account Plan. Develop and implement Account Plans for Strategic Accounts
Growth Practively. Administer renewals, drive up-selling and cross-selling initiatives.
Administrative. Co-ordinate appropriate administrative and financial activities for clients including billing, contract review, pricing, invoicing and AR collections. Ensure authorisng persons are updated quarterly.
Job Requirements
Required Skills and Knowledge:
Minimum 3-5 years’ experience in an Account Management role with gross profit responsibility. Proven track record in account renewals, extension and growth required.
Direct B2B solution/consultative selling experience to in engaging Chinese Companies, including state-owned enterprises and privately owned enterprises.
Account Management experience in the China required / preferred.
Exposure to working in a cross-border engagement sales environment an advantage.
Educated to University level
Ability to communicate in English and Chinese fluently, (oral and written) is required.
Occasional travel within China
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