Responsibilities: - Serving as the liaison between the operation department and customers, providing full-time services to overseas customers, handling various daily online and email inquiries from overseas customers, and undertaking tasks including cargo tracking, emergency handling and customer compensating, etc.; - Supporting the sales department, improving and updating the rate cards in time, and participating in the design of customer schemes; - Assisting the intaking of new overseas customers; - Collecting, sorting out and analyzing various problems encountered by various customers in practice to help achieve refined and better operations for the future; - Reporting to the senior account manager;

Requirements: - Below 30, full-time college degree or above, Business English or International Trade and other related majors are preferred - The customer base is all foreign customers, thus very solid business English with reading and writing skills is required, including being able to handle English conversations and English emails. - Ambitious & engaged in the cross-border e-commerce logistics industry - Must be logical and well-organized, good at documents, PPT and other visual aids; - Being able to adapt to the working styles of a startup; - Logistics and freight forwarding related industry experience is preferred. - Excellent communication skills, excellent command of spoken and written English and Chinese is a must. - Proficiency in MS Office (Word, Excel, PowerPoint)