Work experience

• Customer Advisor I

  Concentrix

  2025.02-2025.11

  (10 months)

  Managed inbound customer inquiries and concerns Provided healthcare-related support and information Resolved issues and maintained accurate records
• ESL Teacher

  51Talk

  2022.06-2024.11

  (2 years)

  Overseas & Chinese Students 1-on-1 class Delivered one-on-one online English lessons to students Taught grammar, vocabulary, pronunciation, and reading skills Followed structured lesson plans and teaching materials
• ESL Teacher

  Lingostar

  2022.05-2024.01

  (2 years)

  Chinese Students 1-on-1 class Feb Delivered online English lessons to non-native learners Improved students’ speaking, grammar, and comprehension skills Provided feedback and tracked student progress
• Data Analyst ( CSR)

  Wipro Phils

  2021.01-2022.02

  (a year)

  Outbound Healthcare/ Provider Outreach Verification Mar Performed provider outreach and verification to ensure accurate network data Maintained up-to-date provider records while ensuring compliance and accuracy Resolved data discrepancies through coordination and follow-ups

Educational experience

• Palompon Intitute of Technology

  Shippng Management

  2015.06-2019.06

  (4 years)

  College Graduate

Certificates