Yuri's Resume

Yuri

Administration & Operations Manager

Male

33 y/o

Sales representative/Customer Representative/Key Account Sales/Account Manager/Sales Administration/Back Office/Business Manager/Supervisor/Pre-sales technical support/After-sales technical support/Solution/Customer Success/HR Specialist/Assistant/Human Resources Manager/Supervisor/Recruitment Director/Human Resources Director/Employee Relations/English Translation/Spanish Translation/Italian translation/Pre-sales customer service/After-sales customer service/Network/Online Customer Service/Customer Service Specialist/Customer Service Manager/Supervisor/Customer Service Director/Executive Director/Administrative Manager/Supervisor/Office Director/UI Design/User Experience Design/User Research/Visual Design/Web Design/Backend Development/Front-end development/AI/Machine Learning/IT Support Engineer/Desktop Support/System Engineer/IT Director/Manager/Supervisor

Live in Italy

Nationality Italy

Summary

I am an AI Engineer Specialist and automation specialist and operations manager with 10+ years of experience across technical support, customer service, and business administration. Currently overseeing administrative processes and strategy for a construction company (5% shareholder). Experienced in designing and deploying AI-based automation systems that streamline workflows and enhance productivity for both companies and independent professionals. With an IT background and strong communication and client-facing skills, I am passionate about technology and innovation. I aim to leverage AI and automation to optimize business operations and enhance decision-making efficiency across diverse industries.

Work experience

Administration & Operations Manager
Bios Fuerteventura s.l.
2024.01-Current
(2 years)
• Administrative and organizational management • Supplier and client relationship management • Procurement and logistics coordination • Budgeting and cost control • Invoicing and financial documentation • Quotation and tender preparation • Problem-solving and multitasking • Communication and negotiation skills • Knowledge of construction workflows and materials • Attention to detail and accuracy under pressure • Proficiency with office and accounting software (e.g., Excel, ERP systems)
AI Engineer and Automation Specialist
Freelance
2024.01-Current
(2 years)
• AI-driven process automation • Machine learning & data analysis • Prompt engineering & LLM integration • API integration & automation tools • Natural Language Processing (NLP) • Data pipeline design. • Workflow optimization • Cloud platforms & deployment • No-code / low-code automation • Project management & cross-team collaboration • Technical documentation & reporting • Continuous learning mindset
Customer Technical Support Specialist
Circana s.l.r.
2022.04-2024.01
(2 years)
• Backoffice support • IT Technician • Project management • Troubleshooting tickets • Customer Service • Ticket management
Service Delivery Specialist
Klarna AB Bank
2022.01-2022.04
(4 months)
• B2B Service & Support (financial and technical) • KYC Bank Checker • Salesforce and Jira CRM for tickets