- Welcomed and assisted guests with professionalism and courtesy. - Handled check-ins, check-outs, and booking processes. - Coordinated with departments to ensure guest satisfaction. - Managed guest inquiries and complaints.

- Communicated with clients through chat for product/service guidance. - Addressed queries and maintained communication logs. - Adapted to different customer expectations.

- Handled queries via chat and email. - Maintained records and followed protocols. - Delivered empathetic and professional support.

Basic IT skills including MS Office (Word, Excel, PowerPoint) Internet usage, email handling, and file management Introduction to computer hardware and software Typing and data entry practice Practical knowledge for office-based tasks and communication

Intermediate in Computer Science (ICS) Government GT Road College, Jhelum – 2018 Studied core subjects including Computer Science, Mathematics, and Physics Gained foundational knowledge of programming concepts and logic building Learned basic software applications and data structures Developed problem-solving and analytical thinking skills Prepared for further studies or roles in IT and computer-related fields