Virna

Call center agent
Female26 y/oOthersLive in NetherlandsNationality Netherlands
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Work experience

  • Call center agent

    Cendris, Leeuwarden
    2020.01-2020.10(10 months)
    Tasks: - Taking customer calls
  • Shop assistant

    Xenos, Heerenveen
    2018.03-2019.10(2 years)
    Tasks: - Cashier - Keeping workplace in order - Stocking shelves - Helping customers in the store, product complains or returns - Advertising and pushing product to achieve weekly budget goals
  • Bar Employee, Cleaning crew, waitress

    Wok Oriental, Heerenveen
    2018.01-2018.06(6 months)
    Tasks: - Bartender - Cleaning - Helping customers with certain wishes - Waiting tables
  • Trainee Legal secretary

    Groenewegen Advocaten en Notarissen, Heerenveen
    2018.04-2018.06(3 months)
    Tasks: - Supporting various secretaries with daily tasks - Contact with clients by telephone, mail, letter and directly - Communication with contacts, such as other law firms and courthouse, by telephone, mail, letter and directly - Front desk/receptionist - Keeping digital and physical archive up to date - Planning outings, parties and various occasions within the organization
  • Trainee Medical secretary

    10K Podotherapie, Heerenveen
    2018.02-2018.04(3 months)
    Tasks: - Contact with clients by telephone, mail, letter and directly - Front desk/receptionist - Scheduling appointments for podiatrist and medical pedicurist - Keeping digital archive up to date - Update invoices and explaining them directly to customers - Keeping digital archive and physical archive up to date - Milling soles and other tasks related to creating soles for clients - Cleaning all work areas
  • Trainee Executive secretary / Management Assistant

    City Hall, Heerenveen
    2016.08-2017.02(7 months)
    Tasks: - Supporting various secretaries with daily tasks - Contact with residents and organizations by telephone, mail, letter and directly - Scheduling Agenda for alderman and mayor - Keeping digital archive and physical archive up to date - Planning outings, parties and various occasions within the organization
  • Shop Assistant

    Poiesz, Heerenveen
    2016.02-2016.09(8 months)
    Tasks: - Cashier - Keeping workplace in order - Helping customers in the store, product complains or returns - Stocking shelves

Educational experience

  • Hanze Hogeschool, Groningen

    Bachelor LAW
    2018.08-2019.07(a year)
    1st year finished
  • ROC

    Diploma Executive Secretary / Management Assistant
    2015.08-2018.10(3 years)
    Diploma
  • Bornego College, Heerenveen

    Diploma VMBO-T
    2011.08-2015.07(4 years)
    High school

Languages

Dutch
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English
Proficient
Chinese (Mandarin)
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