Work experience

• Customer service Agent

  TTEC- Booking.com.

  2024.05-2024.09

  (5 months)

  - handling calls and queries that come in over email. - handle contacts with partners from all around the world based in English and Greek language. - handle cases and think creatively when solving any problems and continually work on gaining more knowledge to do this. - Fulfil requests drawing on my own expertise.
• Online Proctor examinations Agent

  peoplecert.org

  2024.01-2024.05

  (5 months)

  - ensuring the integrity of each exam session - helping the candidates through the technical aspects of taking an OLP exam. October 2023 - November 2024 : - Negotiation - Sale tips - Hospitality and Communication - Booking.com and Airbnb platforms - Extranet tips, property optimization.
• Front Office desk

  Wyndham and Ramada resort hotel loutraki

  2022.05-2023.09

  (a year)

  · Managing budgets · Maintaining statistical and financial records · Room bookings · Handling customer complaints and queries · Promoting and marketing the business · Ensuring compliance with health and safety legislation and licensing law · Providing a friendly welcome and high- quality service to guest arriving at the hotel. Constantly portraying a highly professional image of the hotel and paying particular attention to guest satisfaction and efficiency. · Answering telephone inquiries promptly and professionally and transferring calls on. · Being a point of contact for quests should they have any inquiries Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift
• Management and Frond office desk

  Mitzithras hotel Loutraki

  2018.01-2021.01

  (3 years)

  Responsible for the administration, organization, sales and support of: · Recruiting, training and supervising staff · Managing budgets · Maintaining statistical and financial records · Planning maintenance work, events and room bookings · Handling customer complaints and queries · Promoting and marketing the business · Ensuring compliance with health and safety legislation and licensing law · Providing a friendly welcome and high- quality service to guest arriving at the hotel. Constantly portraying a highly professional image of the hotel and paying particular attention to guest satisfaction and efficiency. · Answering call inquiries promptly and professionally. · Arranging for brief tours of the hotels rooms and facilities - Dealing with and resolving customers’ complaints. · Being a point of contact for quests should they have any inquiries. · Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift. · Create projects for clients complimentary“thank you ”gifts · Maximize customer interest and sales levels by displaying products appropriately. · Produce layout plans for the hotel sales and services.
• Teacher

  Aegean College in association with Canterbury Christ Church University

  2019.01-2020.01

  (a year)

  Module taught – Guest Services Module taught- Hotel Event Management Project Student Mentor/tutor: · Educated students by setting goals and worked towards achieving them · Helped students build self-esteem and motivation · Provided interactive activities to promote learning - Assisting students papers for Bachelor degree
• Teacher

  IEK Europroodos

  2019.01-2020.01

  (a year)

  Module taught – Tourism II (Geography of Tourism/ Tourism Psychology) Module taught – Tourism II (Tourism Management)
• hotel front desk and operations manager trainee (part - time)

  Mitzithras Hotel Loutraki

  2017.05-2017.10

  (6 months)

  Management
• Lessons

  Private tutoring

  2009.01-2014.01

  (5 years)

  On line (internet) teaching sessions of Greek language, history and civilization, for foreign speaking adults.
• Educational guide

  Gulandri Museum of Natural History

  2009.01-2010.01

  (a year)

  Implementation of educational tour guide program for school groups of primary education (duration 40 hours).

Educational experience

• MA. University of Peloponnese

  MA in Political science and International Relations

  2014.09-2015.09

  (a year)

  Public relations and politics
• Open University, Greece

  Studies in European History and Civilization.

  2003.09-2010.09

  (7 years)

  History

Languages

Certificates