Work experience

• Customer Service / HelpDesk Consultant

  Qantas

  2021.01-Current

  (5 years)

  • Served as Oirst point of contact, managing ~50 calls & 35 emails daily. • Delivered concierge-level support to customers, resolving complex issues. • Coordinated across teams to ensure smooth service delivery.
• Data Entry Clerk

  Advance Companies

  2023.01-2024.01

  (a year)

  • Entered and updated information from Oiles into systems with accuracy. • Maintained attention to detail and supported smooth administrative operations.
• Operations Coordinator

  Jani-King

  2018.01-2020.01

  (2 years)

  • Processed invoices, managed CRM, and supported marketing campaigns. • Liaised with franchisees and customers, ensuring effective communication. • Gained experience in scheduling, supplier coordination, and documentation.
• Assistant Head Hairstylist

  Uroda

  2017.01-2018.01

  (a year)

  • Managed supplies and client bookings while delivering professional services. • Developed strong interpersonal and customer service skills. Educa6on

Educational experience

• University of Auckland

  of Commerce (Accounting & Management)

  2022.02-2024.10

  (3 years)

  BCom and Management
• Hagley College, Christchurch, NZ

  Advanced Studies in Business and Mathematics

  2018.08-2020.10

  (2 years)

  Completed

Languages

Certificates