•Assist with creating, planning, organizing, and executing/facilitating all virtual and in-person events.•Brainstorm ideas/plans for new events (both virtual and in person).•Work with the Engineering communications team to promote and market events.•Assist with onsite event operations, as well as attend and help facilitate events held online. •Assist with event supply lists, volunteer/staffing coordination, transportation, setup, cleanup, and event equipment storage and maintenance.•Work with event attendees, volunteers, and staff in a positive and courteous manner.•Attend routine meetings with the event planner and administrative support staff to provide project updates and to receive feedback/direction.•Participate in post-event wrap-up meetings, attendee survey and feedback collection, and data compilation.•Assist with maintaining event project files, calendars and timelines, and past event records.

Prepared materials and taught English (beginner/intermediate level) for children and adults.

- Managed event and corporate contract reservations from start to finish – prepared proposals and contract, managed relationships with suppliers and relevant internal departments to prepare for guests’ stays and events and promoted guest satisfaction through follow-up reviews and/or by resolving event-related inquiries.- Conducted market research, supported social media content creation, analyzed competitors’ strategies, and used data to effect changes in strategy to maximize hotel revenue.- Developed sales and marketing experience through collaborating with Sales Managers and Marketing team members to execute different plans to increase hotel traffic.- Generated and filed financial reports of Sales and Marketing Department and worked closely with Finance Department for any data discrepancy, followed pending payments/refund, and kept track of all events’ billing.

- Managed guest reservations by handling guest inquiries and proceeding room reservations.- Filed all daily correspondence related to reservations and assisted Revenue team with daily reports.- Recorded and reported complaints.- Developed systems and operations experience through working at an international 5-star hotel.

- End to end reservations officer – completed all daily reservation tasks (booking, resolving issues, etc.)- Assisted in overseeing tasks and operations performed by the reservations team to ensure guest satisfaction.- Researched competitors and developed experience in pricing strategy and market research to optimize pricing and revenue generation.- Worked closely with Sales and Finance to prepare contracts, annexures, invoices, etc. and followed any pending payments or refund.- Promoted after 6 months and mentored and trained new hires on product knowledge and standard operating procedures; gained interpersonal management skills and leadership experience.- Developed a wide breath of hospitality experience and industry knowledge through working in many different roles and performing many different job duties.

Consulted participants about thea admission requirements, majors and minors, and other related information about University of Utah.