Tinotenda

Hardworking content strategist and customer service agent
32 y/oCustomer Service SpecialistLive in ZimbabweNationality Zimbabwe
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Summary

Highly collaborative and results-driven Master of Laws graduate whose LLM specialism was in International Energy Law and Regulation. Just over two years of cumulative experience in legal research with a proven ability to learn new skills (such as web design, digital marketing, project management, and business operations) and apply them in various professional settings including and beyond the legal field.

Work experience

  • Freelance Transcriptionist

    Rev.com
    2018.03-Current(8 years)
    I Transcribe audio and video files as a freelancer. I also work as a captioner, providing captioned videos for people who are hard of hearing. I began freelancing as Master’s student to make an income and have continued since, I have now gathered extensive experience dealing with genres such as politics, business, science, and entertainment. This includes rigorous proofreading as the company requires freelancers to maintain a 98% accuracy metric for each job. The transcriptions are used to assist those who are hard of hearing.
  • Webmaster and Media Manager

    Johustleburg Apparel (PTY) Ltd
    2020.05-2020.12(7 months)
    I helped build the company's fully functional e-commerce website and social media platforms from scratch using self-taught skills in web design and digital marketing which increased online sales from less than five to over 50 per month. Developed and implemented a streamlined process for receiving online orders from various online sales channels (website and social media). Developed and implemented other processes for the company such as hiring and external collaborations. I used a combination of Adobe Premiere Pro Photoshop, Place It, and Da Vinci Resolve to create Content for ads and marketing campaigns on Facebook, YouTube and Instagram. On the administrative side, I used SageOne Accounting to add customer and supplier details, add items and manage inventory, update cost of items, matching purchase orders to supplier invoices, converting purchase orders to SIVs, creating reports, and ensuring all purchased stock has been invoiced.

Educational experience

  • City University of London

    International Energy Law and Regulation
    2018.01-2019.07(2 years)
    You will undertake comprehensive learning in energy law and regulation, energy sources such as oil and gas, and issues around the renewable and low carbon sector. Our selection of modules cover practical aspects of energy contracts, regulation of the ene
  • University of Pretoria

    Law
    2014.02-2017.11(4 years)
    Bachelors degree in law
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