Summary

Work experience

• Sales & Customer Support Specialist

  The acai spot distribution, Dubai

  2022.03-2023.04

  (a year)

  Manage and respond to customer complaints in a timely and professional manner. • Utilize company software and tools to accurately input customer information into the database. • Collaborate with team members to resolve data entry discrepancies and issues. • Assist in developing and improving customer support procedures and guidelines. • Maintain a thorough knowledge of company products and services to effectively respond to customer inquiries. • Continuously improve data quality by identifying and resolving inconsistencies and inaccuracies • Support the sales team by entering and tracking orders in the system. • Maintain confidentiality and security of customer data in accordance with company policies and procedures Keep accurate records of customer interactions and data entry activities. • Stay up to date with industry trends and best practices in customer support and data management. Developed sales strategies: I was responsible for developing sales strategies and tactics to increase revenue and profitability. Identified new business opportunities: I needed to identify new business opportunities and potential customers and develop strategies to reach out to them. Met sales targets: I was responsible for meeting or exceeding sales targets set by the company. Built relationships with customers: I had to build and maintain strong relationships with customers to understand their needs and provide them with excellent customer service. Negotiated sales contracts: I was responsible for negotiating sales contracts and ensuring that they were favorable to the company. Monitored the market: I needed to monitor market trends, competitor activities, and customer preferences to identify potential threats and opportunities. Reported: I was responsible for reporting on sales performance, including sales revenue, customer acquisition, and sales pipeline metrics.
• Remote customer support and data entry specialist

  Baden Pbo & software Dubai

  2021.03-2022.02

  (a year)

  • Handled customer inquiries and provided support through various channels including phone, email, and chat in a remote work environment • Resolved customer issues and provided product information in a timely and professional manner. • Demonstrated strong customer service skills and the ability to manage difficult situations • Maintained accurate customer records and processed orders efficiently • Conducted data entry and management tasks, ensuring the accuracy and completeness of records. • Achieved a 98% customer satisfaction rating during tenure.
• Work-From-Home Customer Support Specialist

  Accenture, Warsaw Poland

  2020.05-2021.06

  (a year)

  Demonstrated strong communication skills and the ability to de-escalate customer concerns. • Collaborate with cross-functional teams to ensure accurate and complete data management. • Conduct data entry and management tasks with precision and attention to detail. • Handle a high volume of customer inquiries and issues promptly and efficiently. • Troubleshoot and resolve technical issues related to customer orders and data management systems
• Virtual Customer Support & Data Entry Representative

  Teleperfomance, Warsaw Poand

  2019.04-2020.04

  (a year)

  Handle a high volume of customer inquiries and issues promptly and efficiently. • Maintain up-to-date and accurate records in the database, including customer information and order details. • Consistently met or exceeded performance metrics including customer satisfaction and response times. • Generate reports and analyze data to identify trends and patterns in customer inquiries and issues. • Participate in training and development programs to improve customer service and data management skills. • Identify opportunities for process improvement and make recommendations to enhance efficiency and effectiveness. • Monitor and maintain data quality to ensure adherence to established protocols and standards. Answer customer inquiries and provide exceptional service via email, phone, and chat.