
Forgiveness Tawanda
Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries.
35 y/oCustomer Service SpecialistChangshaNationality Zimbabwe
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Summary
Energetic Customer Service Representative with 4+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.
Work experience
Customer Service Representative
National Building Society2017.04-2019.04(2 years)Opened new debit card accounts and provided customer service on existing accounts. Quickly and effectively solved customer challenges to include following up to ensure remediation. Maintained quality control seeking new ways to improve customer service.Provided customers with product and service information Identified, researched, and resolved customer issues using the computer system. Followed-up on customer inquiries not immediately resolved. Completed call logs and reports. Researched billing issues .Researched misapplied payments.Customer Service Representative
Steward Bank2015.02-2017.03(2 years)Organized customer information and account data for business planning and customer service purposes. Created excel spreadsheets to track customer data and perform an intense reconciliation process. Processed accounts receivable. Assisted in reconciling accounts payable. Followed up with customers regularly regarding services scheduled.Maintained up-to-date records at all times to meet compliance.
Educational experience
Shaw Academy
Operations Management2020.06-2020.06Operations Management,online studyUniversity of Zimbabwe
Business Administration2017.08-2017.08Master of Business Administration degree
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