Forgiveness Tawanda 's Resume

Forgiveness Tawanda

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries.

35 y/o

Customer Service Specialist

Changsha

Nationality Zimbabwe

Summary

Energetic Customer Service Representative with 4+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.

Work experience

Customer Service Representative
National Building Society
2017.04-2019.04
(2 years)
Opened new debit card accounts and provided customer service on existing accounts. Quickly and effectively solved customer challenges to include following up to ensure remediation. Maintained quality control seeking new ways to improve customer service.Provided customers with product and service information Identified, researched, and resolved customer issues using the computer system. Followed-up on customer inquiries not immediately resolved. Completed call logs and reports. Researched billing issues .Researched misapplied payments.
Customer Service Representative
Steward Bank
2015.02-2017.03
(2 years)
Organized customer information and account data for business planning and customer service purposes. Created excel spreadsheets to track customer data and perform an intense reconciliation process. Processed accounts receivable. Assisted in reconciling accounts payable. Followed up with customers regularly regarding services scheduled.Maintained up-to-date records at all times to meet compliance.

Educational experience

Shaw Academy
Operations Management
2020.06-2020.06
Operations Management,online study
University of Zimbabwe
Business Administration
2017.08-2017.08
Master of Business Administration degree