Feriel's Resume

Feriel

Customer support

Female

21 y/o

Customer Representative/Customer Service Specialist/Telephone customer service/Arabic Translation/Hotel reception

Live in Algeria

Nationality Algeria

Summary

Friendly and detail-oriented individual fluent in written and spoken English and Arabic, with 6 months of experience as a Sales Asistant in a Clothing store. Skilled in active listening, and adapting to diverse people and situations. Demonstrated teamwork and time management during a 3-month internship. Passionate about delivering excellent service and ensuring people feel comfortable and cared for.

Work experience

Intern
The National Center for Studies and Applied Research in Urban Planning(cneru)
2024.03-2024.05
(3 months)
●Collaborated on a research project in payroll accounting, successfully delivering a high-quality graduation essay. ●Developed strong problem-solving and adaptability skills by effectively balancing teamwork and individual responsibilities.
Sales Asistant
Clothing store
2023.06-2023.11
(6 months)
●Assisted an average of 50 customers daily, handling inquiries and recommendations. ●Handled high-pressure situations, such as peak shopping hours, while maintaining excellent service. ●Resolved customer complaints efficiently, ensuring a positive shopping experience and customer loyalty.

Educational experience

University of Algiers 3
Master of Accounting & Auditing
2024.09-Current
(a year)
Master degree in Accounting and Auditing
University of Algiers 3
Bachelor of Accounting & Finance
2021.08-2024.07
(3 years)
Bachelor degree in Accounting and finance
Tarek ibn Ziad High School
High school diploma
2018.08-2021.07
(3 years)
High school deploma in economics