Work experience

• QC Agent

  Tosyali Algerie

  2025.02-Current

  (5 months)

  As a Quality Control Agent I ensure product standards according to international standards and collaborate with logistics teams to monitor inventory, storage, and transportation. overseeing the handling of materials and ensuring timely deliveries while maintaining product quality throughout the supply chain.
• Turn-Around Coordinator

  Swissport OPS

  2023.05-2024.10

  (2 years)

  I Ensure the punctuality of the flight by coordinating the various actions on the aircraft during the stopover time: refueling, catering, passenger boarding and disembarkation, baggage loading and assisting fret/cargo operations including weight & balance considerations and special handling requirements as well as collaborating with Flight Crew & Ground handling staff and following safety procedures for both scheduled & unscheduled flights.
• Passenger Service Agent

  Swissport

  2019.06-2023.06

  (4 years)

  Responsible for ensuring a smooth and efficient experience for passengers at the airport. Duties include: - Greeting passengers and assisting with check-in processes, including issuing boarding passes and checking baggage. - Providing information about flight schedules, delays, and gate changes and Assisting passengers with special needs, such as wheelchair services or unaccompanied minors. - Handling customer inquiries and resolving issues professionally, including rebooking flights or lost baggage claims. - Ensuring compliance with security and airline regulations. - Maintaining excellent communication with passengers, colleagues, and ground operations teams to deliver top-tier customer service.
• Hotel Receptionist

  Eden Phoenix

  2019.02-2019.04

  (3 months)

  Registering arriving guests and assign rooms, providing information about hotel facilities and services.
• Travel Agent

  Phenicia Tour

  2017.01-2017.06

  (6 months)

  Investigating new travel areas, hotels and other amenities, performing general office duties, selling travel insurance and products, providing travel information to customers regarding destinations, Ticket sales using Amadeus ( GDS ).

Educational experience

• Institut Polytechnique Senia ORAN algeria

  Bac + 2

  2015.03-2018.10

  (4 years)

  I studied for 3 years tourism management

Languages

Certificates

Skills