Summary

Work experience

• Digital Services Assistant

  Local Internet & Admin Services

  2021.05-2025.02

  (4 years)

  Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude. Delivered digital support to 20+ clients daily, guiding them through online applications, form submissions, and document processes Translated official documents and forms (Arabic–English) with 98% accuracy Maintained and scheduled appointments using Google Calendar Coordinated printing/scanning tasks and resolved minor tech issues to improve service flow Utilized Gmail, Google Docs, and Airtable for customer records and daily task management Reduced average wait time by improving client flow and multitasking under pressure
• Customer Service Team Member

  Local Restaurant

  2018.07-2020.01

  (2 years)

  Processed customer orders and managed cash/credit transactions efficiently Maintained cleanliness and ensured quick service during peak hours Strengthened communication and time management skills in a team-based, fast-paced environment Supported kitchen and service coordination to reduce delivery time and improve customer satisfaction Reduced call wait times by efficiently managing high call volumes during peak hours.

Educational experience

• Ibn Khaldoun University

  English Language And Literature

  2015.09-2018.07

  (3 years)

  Gained a solid academic foundation in English linguistics, literature, and pedagogy, with a focus on practical teaching methods, classroom communication, and cultural awareness. This program strengthened my ability to teach English clearly and effectively to diverse learners, preparing me for real-world classroom challenges and global communication needs.

Languages

Certificates