Work experience

• Senior Business Consultant

  BSH Household Appliances Manufacturing Pvt Ltd

  2019.04-Current

  (6 years)

  Effectively managed and resolved over 100 incidents within the defined SLA, ensuring timely issue resolution and operational continuity. •Managed operational tasks by deploying new portal features across 48 countries, ensuring seamless implementation and functionality. •Overseeing First Spirit as the content management tool for executing campaigns and managing offers. •Proposed an innovative solution to boost portal revenue and submitted a proof of concept (POC) for validation. •Documenting customized solutions for various countries and managing the SAP backend tables for seamless customization. •Conducting root cause analysis (RCA) for reported bugs or incidents and replicating the issues for developers to facilitate resolution. •Conducting Testing sessions for new feature implementations in collaboration with country users. •Served as the Rollout Manager for ECC R/3 to S4 migrations, successfully completing two rollouts within one year for the GB/IE and UAE regions. •Supporting the Release Management team and coordinating with key users to manage downtime and upgrades, ensuring an uninterrupted portal experience. •Conducting weekly alignment calls with stakeholders, product owners, product managers, and other business consultants to ensure project coordination and progress. •Proficient with Microsoft Office suite of applications including Excel, Word, PowerPoint.

Educational experience

• Women's Christian College

  Computer Science and Technology

  2014.04-2019.05

  (5 years)

  Received Anna V Mathew Award for my Project work in R Programming.

Languages