Work experience

• Senior Tele Sales Executive

  Clicktech.co.in

  2025.05-Current

  (4 months)

  Currently working as Telesales Executive in India Mart Process. Driving Revenue through Outbound sales and relationship building. Proven ability to exceed sales targets, manage a high volume of calls , and utilize CRM Software effectively. Skilled in lead generation, negotiation and customer service, with a track record of consistently meeting or exceeding monthly quotas. •Responsibilities 1.Core Responsibilities : Outbound Calling, Inbound Handling , Lead Generation, Relationship Building , CRM Proficiency , 2.Quantifiable Achievements : Exceeded monthly sales targets by 20% for 6 consecutive months , Revenue Growth , Customer Satisfaction from the clients .
• Business Development Officer

  Vigyan lime and group

  2024.12-2025.05

  (6 months)

  Implemented effective procurement strategies that optimized supply chain operations, resulting in a 15% reduction in costs. Demonstrated proficiency in overseeing warehouse management, ensuring accurate inventory control and timely fulfillment of orders, which improved operational efficiency by 20%. Led data entry initiatives that enhanced the accuracy of customer databases and streamlined reporting processes, contributing to improved decisionmaking. Executed targeted lead generation campaigns that expanded the customer base by 30%, significantly boosting sales opportunities. Collaborated crossfunctionally as a valued member of the business development team, driving strategic initiatives that positioned the organization for sustained growth and competitive advantage.
• Senior Customer Care Executive

  Ienergizer

  2021.04-2024.09

  (3 years)

  Expertly managed tele sales for banking products, consistently exceeding monthly targets and driving significant revenue growth.Leveraged strong communication skills to build rapport with clients, leading to a 20% increase in customer retention rates. •Collaborated closely with the Fraud Risk Management team to identify and mitigate potential threats, enhancing overall security measures. •Implemented a streamlined feedback loop, ensuring timely resolution of customer complaints and boosting satisfaction rates. •Trained and mentored new team members on best practices in customer care and product knowledge, fostering a collaborative work environment. Achieved recognition for outstanding performance, receiving multiple
• Customer Care Executive

  Spanco Bpo

  2013.08-2018.12

  (5 years)

  Effectively managed customer interactions, leveraging strong communication skills in both inbound and outbound processes within the Demonstrated exceptional performance, leading to two promotions—from Senior Customer Care Executive to Trainer—highlighting a proven track record of exceeding customer satisfaction targets and enhancing team productivity. \n •Delivered outstanding customer service, resolving inquiries and issues to foster loyalty. •Trained new team members, implementing best practices to improve service efficiency. •Utilized datadriven insights to identify and address customer needs, resulting in improved service quality. \nCommitted to continuous improvement and team success, consistently contributed to a positive work environment and customer experience.

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