Suresh Kumar's Resume

Suresh Kumar

Male

Quality Management Engineer

Live in Malaysia

Nationality Malaysia

Staff Quality Engineer
Ultra Clean Technology
2021.03-Current
(4 years)
NPI Product tool integration Oversee the product & material quality from NPI to mass production. Responsible for dealing with the three major phases of Quality Management - Quality Planning/Prevention, Corrective Action, and Continual Improvement. To develop and maintain Quality Plans for all project phases through to series production and ensure Lessons Learnt have been incorporated. Handle customer queries on NPI quality engineering matters (QA inspection & test/ Quality Control Plan/ OQA test jigs. ➢ CQE, Customer Focus, VOC Facilitate and guide satisfactory resolution of Customer quality issues ensuring all such items are correctly registered and tracked into SCAR database. Efficient, continuous and precise internal processing of customer claims. Follow strict procedures for claims management and maintain the best possible relationships with customers. Expert in problem solving and assists work teams in different areas (manufacturing, processengineering, technical laboratory, warehouses, planning) acting as facilitator for external and internal non conformities, ensuring identification of cause and implementation of robust permanent corrective actions ➢ Shop floor system setup Work as SME for building the digital backbone such as SAP and MES which is essential business. Understand business requirement/process from the functional team and develop them as best shop floor system to monitors, tracks, documents, and controls the process of manufacturing goods from raw materials to finished products. ➢ Qualifying new supplier Identify and qualify accredited calibration services laboratory with ISO/IEC 17025:2005 as approved vendor for external calibration. Identify and qualify Quality tools such measurement machine, tools, equipment as setup readiness. Ensure every department is responsible to notify calibration coordinator when new measuring equipment is acquired and it must be calibrated before it can be released for utilization at factory. ➢ Recruitment and hiring Associated with Human resources and act as hiring manager for QA department man readiness. Based on business scope, work out end-to-end recruitment process including planning, role defining, talent search, interviewing, decision making and onboarding. Quality Engineering ➢ Leadership, Quality Oversight, People Manager and Development Being pioneer employee, work with quality mindset with no map to extreme approach of venture creation of startup factory. Being a transformational Leader by focusing people management, training, personal development of all followers with the aim to creates more leaders towards making a profitable organization. Lead on site internal quality assurance teams, providing direction and support to ensure consistency and compliance with all quality standards. Experienced in leading around 25 IDL and DL headcounts during factory setup. Chair daily Quality meeting presides over the event to ensure staff able to work productively to meet daily KPI and render support to overcome the daily challenges. Manage and influence cross-functional teams to foster collaboration and ensure integration of quality principles in all product/service development and manufacturing processes. Train and coaching the new hire to transfer the product knowledge, skills, and competencies that are needed for employees to perform a specific job within the workplace such as IQC, IPQC, FQC, Buy FAIR, Make FAIR. Facilitate blended training such as Quality mindset, Lean Manufacturing, and continuous improvement among the quality staff to apply a systematic way by eliminating waste, delivering value as defined by the customer.
Quality Engineer
Magneti Marelli Automotive Lighting
2016.09-2021.03
(5 years)
Experienced in managing a large group of quality member’s including 3-QA Engineer’s, 5-Supervisor’s, 30-DL’s. Held an accountable QA functional leadership as part of NPI steering Committee and ensure flawless manufacturing product transfers by paying a close attention to process discipline and rigorous adherence to defined procedures. Being part of NPI projects, Involves APQP support, defining control plans and validation plans, process validation, liaising with customers and stakeholders, PPAP submissions. Oversee the management and enhancement of all quality systems and processes, including quality control, quality assurance, and quality improvement. Apply advanced problem-solving skills and critical thinking to identify root causes of issues and implement strategic solutions that result in systemic improvements. Implement and advocate for the 8D problem-solving approach to effectively address and eliminate quality issues, fostering a robust culture of continuous improvement. Focus customer service by initiated weekly conference call with oversea customer (China, India, Europe & Japan) to understand the product quality issues arise at field and closely work with internal team for improvement. Play lead role and guide team in root cause analysis study. Actively work with cross functional team members by inspiring the team to participate and contribute robust ideas towards resolve the quality issues arise. Promotes and cultivates “Built-in-Quality” (BIQ) training for operation excellence. Render full support to build up a world class manufacturing (WCM) structured system that defines methods and tools able to promote long-lasting, systematic improvements that eliminate not only waste but also the related sources. Chairing weekly meeting by inviting all respective functional group members for quality performance review and address on the top issue reported in Production line and field failures. Drive rigorous to improve quality and prevent escapee to customer. Conduct weekly process audit in Production line to ensure all work instruction and basic house rules was comply as per stated in procedure. Responsible on initiating Product/Engineering hold when there is any product/ incoming parts issue/escalations from fields which required immediate stop build/stop ship to prevent impact to Customers. Representing Malaysian Automotive Lighting for Global Process Standardization, Initiatives/Project to ensure all the best practices was share and benefit among other facilities. Assessing Production line processes from time to time to ensure every processes are meeting LEAN concept to increase productivity and reduce defects. Raise Major Kaizen or PDCA project to resolve the issues arise by implement robust system in place.
Quality Engineer
Jabil Circuit
2013.03-2016.09
(4 years)
Play customer representative role by handling customer complaint and drive for internal corrective action by carrying out root cause analysis, cross sectioning, dimensional analysis and close issues in timely manner. Actively participate quality improvement meeting to drive for the continuous improvement on product quality with team members. Yield analysis and process support. Monitor process yields throughout the line. Recognize and help yield decreasing problem and implement and drive internal corrective action. Ensure production information is communicated consistently and effectively throughout the line and from shift to shift. This com unication might include inspection instruction, customer complaint, production scheduling, or other specific instruction. https://www.facebook.com /sureshkumarmelwaganam sureshkumar03@ymail.com Raised purge and initiate MRB meeting to ensure proper disposition of discrepant material. Engaged with SQE to drive the supplier related quality issues and manufacturing engineering for process related issues. Review and approve the deviation authorization, ensure the process being done is compliance with the deviation authorization and follow up on the changes of the effectiveness and expiry date. Stop line and shipment whenever at any point of time regarding to quality issues that my justification can impact customer products. Review the supplier first article inspection request and approval for material qualification to ensure necessary requirement been fulfilled. Coordinate with cross section functional team to resolve all customer issues. Pull customer complaints information to the factory for containment action plan, corrective action and preventive action. Participate in daily quality improvement meeting to resolve the outstanding quality issues with cross functional team.
Senior Quality Technician
Dell Asia Pacific
2004.01-2013.02
(9 years)
Desktop and Server Manufacturer To deal with both customer and supplier when quality issue arise by liaise with related team on CLCA action when required. Drive the assembly production line quality issues by carrying out root cause failure analysis, implemented corrective and preventive action for continues improvement. Responsible to drive the supplier on quality issues to ensure the incoming goods are in excellent quality. Reduces and controls Manufacturing process defects by leading efforts/teams focused on identifying the primary root causes and implementing corrective and preventative actions. Responsible to feedback and create awareness among production by sending immediate quality alert whenever there is high failure in production or field. Consistent review on deep-dive root cause finding of line Process Induced Damaged issue in order to monitor operation and quality. Provide Quality Alert notification and brief trainers to implement onto production staff awareness. Responsible for increasing productivity through combined work steps, removing non-value-added tasks and the development of effective work practices. Identify the opportunity in production line and reduce cost scrap/defect by implement the Kaizen project. Working with Manufacturing managers, Quality Engineers and Production supervisor to monitor quality and better yield output in production lines Successfully Train more than 1000 workers including foreign operators. Execute certification / re-certification exercises and issue certification cards for on the job skill operators. Maintain and update all training records in line. Interview job applicants, deciding who will be hired and allocated the candidate according to their suitable position. Develop and conduct Induction Program and monitor the implementation of Specific Function Training and On Job Training. Conduct operator's level pre-on-the-job skills training and line orientations in manufacturing process control operations and acceptance criteria. Lead, manage and monitor large group of operators to meet both line productivity and quality performance. Present quality training/well conducted classroom training, take charge of new intakes orientation. Responsible to oversee and implement the training programs for employees on the job skill set and ensure employees are trained to do their work and their training is documented. Present to management on Lean Culture Working Environment on cost saving initiative as per quarterly. To coach and ensure all the production operators under supervision understand and adhere to Company Safety’s Procedure and Policy Regulations. Business Travel History Hefei , China Nanjing , China Wuhan , China Foshan , China Changchun , China Xiogan ,China Guangzhou , China Seongnam , South Korea Singapore Date Country Business Purposes , China Meeting with customer – Investigate major lamp lens crack issues 6-5-17 Wuhan, China Meeting with Sites/Inter company engineering team to review product quality performance 6-7-17 Xiogan, China On site visit to qualify the limit sample due to process limitation 15-11-17 Nanjing, China Attend customer plant to support mass production qualification. China 1st electrical car NIO 28-10-17 Nanjing, China Attend customer plant to support mass production qualification. China 1st electrical car NIO 3-1-18 Seongnam, South Korea Attend Groupe Renault. Negotiation with directors to solve field return GE bulb ruptured issues 15-1-18 Changchun, China Meeting with Sites/Inter company engineering team to review product quality performance 11-7-18 Hefei,China Attend customer plant. Negotiate foreign material Quality Issue. Total Cost Saving 400k 1-8-18 Guangzhou , China Visit supplier plant to investigate rear lamp flickering issues 10-9-18 Foshan, China Meeting with Sites/Inter company engineering team to review product quality performance 17-9-18 Hefei,China Attend quality issue. Rear lamp dimension quality issues 22-9-18 Guangzhou , China Visit supplier plant to review and audit the rear lamp flickering issues 26-4-19 Hefei,China Attend customer plant. Negotiate rear lamp dimension Quality Issue Total Cost Saving 200k 21-10-22 Singapore Attend customer plant to investigate Major Module failure.