Sharon
Account Manager
FemaleAccount ManagerLive in MalaysiaNationality Malaysia
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Work experience
Account Manager
Hitachi Sunway Information Systems2023.10-Current(2 years)(1 year 11 months)Digital Marketing Consultant
TDCX2020.03-2022.06(2 years)(2 years 4 months) In charge for Taiwan Market to manage and optimize existing AdWords (PPC) campaign components including, but not limited to Ad Copy, Bid Prices, Cost per Conversion, Cost per Click, Keyword Research, etc. To help create and implementation of PPC strategies including keyword research and analysis. Assist clients to do checking on campaigns and account settings to reach their goals and drive better performance in terms of clicks, brand awareness and conversions. Provide clients with valuable recommendations to help improve their running campaigns and advise clients to create other types of campaigns in Google Ads account.Claim Analyst
NTT2019.09-2020.02(6 months)(6 months contract) My daily responsibility is to make sure all the claims being processed and prepare payment file on time. I process claims for two countries included NTT Malaysia and NTT Thailand employees for first three months and next 3 months process claims for whole NTT Hong Kong and NTT Taiwan employees, reclassification and payment file, working closely together with regional finance team, Human Resources Management and others department in different countries. Work closely with IT team on system issues.Associate, Client Delivery (Benefits
Excelity Global2017.07-2019.07(2 years)(2 years 1 month) Providing outsource services for clients including claims, leave, new hire and resigned employees. My others responsibility was to communicate with employee and clients regarding inquiries or other ad hoc instructions via phone calls and emails. Besides, generate reports for clients on a monthly and yearly basis. My job is to delivered good services for clients, maintain good relationship with them and make sure they are satisfied with our services.Student Internship
Perception Management Sdn Bhd2016.03-2016.05(3 months)I spent my internship programme with Perception Management Sdn Bhd. My responsibility is to keep track on clients' news from offline and online media, follow up with media via phone calls and emails, drafting speech, press release and transcripts. Besides, I have participate an government event that organized by Perception Management during my internship as receptionist. Cold calling for data collection (event purpose) is also one of my daily responsibility.
Educational experience
Tunku Abdul Rahman University College
Mass Communication (Public Relations)2015.01-2017.01(2 years)Tunku Abdul Rahman University College
Mass Communication2015.01-2017.01(2 years)
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