Work experience

• Customer Care Executive

  Vaibhav Global Limited Shoplc GMBH

  2023.01-Current

  (3 years)

  *Translated product descriptions from English to German, ensuring accuracy and clarity for German-speaking customers. *Provided timely and effective resolutions to Germany-based sellers on Amazon.de via email and phone, managing both written and voice communication processes. *Assisted new account registrations, verified customer documents, and strictly adhered to company SOPs and policies. *Managed and resolved critical customer cases related to finance, including payment issues and debt collection situations, demonstrating strong problem-solving skills. *Trained in M@, IIDP, and FBR, enhancing operational efficiency and knowledge of key systems. *Worked proficiently with WMS and AWS (Amazon WorkSpaces) software to ensure smooth operational workflows. *Awarded Employee of the Month for outstanding performance in M@ and IIDP, recognized for achieving high resolution rates and exceptional performance. *Translated product information from English to German, providing essential support for German-speaking customers.

Educational experience

• Rajasthan University

  Graduation (B.A)

  2011.04-2014.05

  (3 years)

  History, Political and Economics

Languages