Sophie's Resume

Sophie

Team Lead (Project Management & Implementation Management)

Female

33 y/o

IT Project Management/Consulting Project Manager/Project Manager/Supervisor

Live in Austria

Nationality Austria

Summary

Team Lead, Project Manager, and Business Analyst with over eleven years’ experience in workflow automation, process optimisation, and cross-functional delivery. Proven in translating business needs into scalable solutions, leading automation initiatives delivering 25-80% efficiency gains across targeted workflows through automation and process redesign. Experienced in international, multicultural environments across Europe and Asia, bringing European governance and process discipline into high-velocity delivery environments, including exposure to China-related collaboration.

Work experience

Team Lead
Springtime Technologies GmbH
2023.01-Current
(3 years)
• Transformed the Project Management team into a scalable Implementation team, reducing customer onboarding time by 30% and increasing rollout throughput by 25% through standardised frameworks and governance • Acted as primary interface across product, engineering, and operations, resolving issues quickly to ensure on-time execution, cutting issue resolution time by 25% • Delivered complex enterprise implementations (software customisation, datamigration, multi-entity rollouts) and stabilised the largest customer, increasing processing volumes by 80% while maintaining SLA performance
Team Lead & Business Analyst
Magenta Telekom (T-Mobile Austria GmbH)
2019.01-2023.01
(4 years)
• Built and led the Workflow Automation team post-merger, providing leadership while executing hands-on Business Analyst and Project Manager responsibilities to drive rapid delivery • Identified operational inefficiencies, conducted process discovery, quantified financial impact, and developed business cases to guide management decisions • Delivered end-to-end automation solutions, reducing manual effort by 30-80% and accelerating digital transformation through scalable tools and processes
Senior Consultant
BDO Consulting GmbH
2018.01-2019.01
(a year)
• Designed and delivered scalable RPA solutions across industries, driving efficiency, risk reduction, and measurable ROI within 6-12 months • Conducted process mining and business analysis and managed end-to-end automation delivery, including design, testing, stakeholder communication, and controls
Consultant
Raiffeisenlandesbank Niederoesterreich- Wien AG
2014.01-2018.01
(4 years)
• Managed end-to-end trade finance transactions, including letters of credit, guarantees, forfaiting, and discounting, ensuring compliant and timely execution • Advised corporate clients on tailored trade finance and risk-mitigation solutions and coordinated with international correspondent banks across the full transaction lifecycle

Educational experience

University of Applied Sciences BFI Vienna
Logistics and Transport Management
2016.09-2018.03
(2 years)
Specialisation: Supply Chain Management
University of Applied Sciences for Management & Communication FHWien der WKW
Management & Entrepreneurship
2011.09-2014.07
(3 years)
Bilingual (English) Erasmus Semester at Universidad Autónoma de Madrid