Responsibilities Ensuring customer satisfaction through effective after-sales service. (Worked onprojects like Xiaomi EV Beijing, Chery Guiyang, Mahindra EV Pune, Tesla Shanghai) Creating strategies to enhance processes and service quality of after-sales department. Overseeing and managing after-sales service staff to ensure quality and service standards adherence. Tracking and analyzing customer feedback to identify and address recurring issues. Building and maintaining strong relationships with suppliers, vendors, and manufacturers for defect resolution, repairs, or replacements. Preparing detailed reports on service department's activities for senior management. Implementing continuous improvement initiatives to optimize workflows, reduce costs, enhance quality control, and improve service delivery. Collaborating with cross-functional teams within organization to address onsite issues.

Responsibilities Addressed both daily and strategic site needs by ensuring capacity, availability, quality standards, and compliant documentation as part of sustaining engineering. This includes ongoing and preventative maintenance to minimize equipment downtime and maintain process stability. Coordinated activities to assess and resolve engineering-related production or system issues in manufacturing environment. Provided technical support and responded to inquiries from Customer Service Representatives (CSRs), Sales Representatives, and internal departments to resolve customer issues promptly. Managed project timelines and prepared detailed schedules and Gantt charts for Capex team. Followed up with Capex team on equipment transfers from other sites and offered OSS support to set up machines. Ensured Agile visibility according to standard retrofitting and machine setup lead times. Collaborated on-site with engineering team to address and resolve process and machinery-related failures. Addressed engineering team concerns regarding product requirements. Participated in Failure Analysis (FA) meetings to provide feedback on critical issues. Led team in addressing operational issues related to processes, fixtures, and equipment during New Product Introduction (NPI) phase.

Responsibilities Coordinated, planned, scheduled, and managed all after-sales support activities, including site installation, testing and commissioning, troubleshooting, servicing, technical training, and annual maintenance contracts. Identified and pursued new prospects and potential clients within assigned region. Achieved monthly and yearly sales targets. Conducted cold calls, followed up with customers, and updated sales database. Prepared quotations for machines. Ensured service team adhered to strict safety protocols. Maintained and ensured proper care of all in-house tools and equipment. Travelled to customer sites to discuss product sales opportunities. THESIS

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