Work experience

• Butler Supervisor (Seasonal)

  Pine Cay Resort

  2024.10-Current

  (a year)

  • Supervise a team of butlers to ensure seamless guest services and operations. • Train team members on personalized service standards, maintaining a 98% satisfaction rate. • Handle VIP guest requests, including custom dining experiences and activity planning.
• Butler Supervisor

  St. Regis Hotel

  2023.08-2024.12

  (a year)

  • Assign work, Coach Butlers for service performance. • Contribute to innovation process within own scope of work in business unit. • Cultivate workplace relationships and diversity. • Develop and motivate team members through capability development. • Develop personal efectiveness at supervisory level. • Develop product knowledge. • Display critical thinking and analytical skills. • Lead team to develop operational plan. • Manage guest/customer concerns and feedback
• Butler

  Silversea Cruises

  2024.03-2024.08

  (6 months)

  • Delivered five-star butler services for high-profile clientele, ensuring tailored experiences. • Coordinated logistics for guest activities and dining, achieving exceptional feedback. • Unpacking and packing of suitcases • Re-stocking minibar • Serving in-suite breakfast/lunch/dinner, canapes and other items • Looking for laundry requests of the guests • Arranging personal items for the guests
• Guest Experience Maker

  Six Senses Zil Pasyon

  2021.08-2023.08

  (2 years)

  • Managed personalized guest journeys from arrival to departure. • Improved guest satisfaction scores by implementing tailored services for diverse needs.
• Personal Island Host

  Conrad Rangali Island

  2019.03-2020.03

  (a year)

  • Coordinated premium services for guests, ensuring a flawless vacation experience. • Maintained detailed guest profiles, fostering strong rapport and personalized care.
• Guest Service Supervisor

  Sheraton Full Moon

  2017.03-2019.01

  (2 years)

  • Oversaw front office operations, including guest check-ins, check-outs, and reservations. • Resolved guest concerns promptly, earning recognition for service excellence.
• receptionist - front desk

  Shangri-La Hotel

  2015.11-2017.03

  (a year)

  • Handled check-ins, check-outs, and concierge services for diverse clientele. • Streamlined check-in processes, reducing wait times by 15%.
• receptionist - front desk

  Hilton Worldwide

  2012.05-2015.08

  (3 years)

  • Managed daily front desk operations, including reservations and guest inquiries. • Trained new hires on hotel systems and customer service standards.

Educational experience

• Cairo university

  Hotel Management

  2005.09-2009.06

  (4 years)

  Hospitality

Languages

Certificates