Youssef Mohamed
Customer Service Representative
Male30 y/oCustomer SuccessLive in EgyptNationality Egypt
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Summary
Im fluent in 3 language Hebrew, Arabic and English
Work experience
Customer Service Representative
International Teleperformance – Alexandria2020.05-Current(5 years)Delivered efficient customer service via phone, email, and live chat. Troubleshot technical issues across software and devices. Documented and tracked customer interactions and resolutions. Escalated complex problems to specialized departments. Maintained a high level of customer satisfaction through clear and empathetic communication. Collaborated with cross-functional teams to resolve cases efficiently.
Educational experience
Alexandria University
Oriental Languages2014.05-2018.05(4 years)Im fluent in 3 languages Hebrew, Arabic and English
Languages
Arabic
Native
Certificates
Hebrew Language Certificate
The Armed Forces Institute
2017.08
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