Work experience

• Sales Executive - Corporate

  Hyatt Regency Tashkent

  2022.01-2024.01

  (2 years)

  Developed and maintained relationships with corporate, government, and embassy accounts Managed 180 accounts, including 14 embassy clients, serving as a key point of contact for high-profile relationships Collaborated with revenue and marketing teams to design customized corporate packages and seasonal offers Coordinated familiarization trips, hosted site inspections, and assisted with VIP guests and high- level delegations Maintained CRM records, managed contract renewals, and ensured full client satisfaction with follow-up services
• Sales Executive - Events

  Wyndham Hotel Tashkent

  2021.01-2022.01

  (a year)

  Handled MICE bookings, event coordination, and group travel packages Communicated with clients to understand event needs and tailored proposals accordingly Prepared sales contracts and worked closely with other departments to ensure smooth execution Boosted event booking conversions through upselling and relationship management
• Front Desk Agent

  Wyndham Hotel Tashkent

  2019.01-2021.01

  (2 years)

  Greeted and checked in guests, processed payments, and managed room assignments using Opera PMS Delivered personalized guest service to VIPs, business travelers, and international tourists Handled daily reports, folio auditing, and night shift reconciliation processes Supported front office operations during high- occupancy periods, demonstrating calm and efficiency under pressure Coordinated closely with housekeeping and F&B departments to ensure seamless service delivery Trained new front office interns and junior staff on standard procedures and Opera system usage

Educational experience

• Xiamen University Malaysia

  Communication and Culture

  2024.09-2026.07

  (2 years)

  An interdisciplinary graduate program that explores how media, language, and cultural practices shape modern society. It equipped me with advanced analytical and practical skills to navigate global communication, digital landscapes, and intercultural dynamics in various professional and academic fields.
• Bangor University

  International Tourism and Hospitality Management

  2018.09-2022.05

  (4 years)

  Studied core areas of hospitality operations, tourism management, customer service, event management, marketing, human resource management, and service quality. Developed practical knowledge of hotel and tourism business operations, with emphasis on communication, teamwork, problem-solving, and customer-focused service delivery in multicultural environments.

Languages

Skills