Work experience

• Villa Host (Butler)

  Anantara Kihavah Maldives Villas

  2021.08-2025.05

  (4 years)

  Delivered exceptional service by welcoming guests, checking them into their rooms, and ensuring all guest requests were promptly attended to. Processed payments and managed guest accounts, maintaining accurate records. Assisted guests with luggage and special requests to enhance their stay. Issued room keys and provided information about hotel policies, amenities, and local attractions. Collaborated with housekeeping and maintenance teams to ensure rooms were clean and operational. Upsold hotel services such as dining and spa, increasing revenue. Ensured a seamless check-out process, addressing any concerns and ensuring guest satisfaction.
• Guest Service Agent / Receptionist (Pre-opening)

  Radisson Blu Resort

  2020.03-2021.03

  (a year)

  Assisted in the pre-opening operations of a high-end resort, providing exceptional front- desk services for incoming guests. Managed guest check-in and check-out, responding to all inquiries and ensuring a welcoming environment. Coordinated daily operations, ensuring that the front desk area was clean, organized, and fully stocked. Assisted in administrative tasks such as guest records maintenance and filing, as well as preparing reports. Provided guests with information about hotel services, amenities, and local attractions.
• Guest Service Agent

  Amari Havodda

  2018.08-2019.12

  (a year)

  Provided professional and friendly check-in and check-out services to all hotel guests. Responded to guest inquiries and concerns, ensuring prompt resolution to enhance satisfaction. Coordinated with housekeeping and maintenance to fulfill guest needs and requests. Promoted and upsold hotel services and amenities, contributing to increased revenue. Maintained accurate records of guest interactions and transactions in hotel management systems. Delivered exceptional customer service in a fast-paced, multicultural environment.
• Guest Relation Officer

  H10 White Suites Boutique Hotel

  2015.12-2016.03

  (4 months)

  Responded to guest inquiries, ensuring that requests were met efficiently and professionally. Addressed guest complaints and concerns, resolving issues calmly and effectively. Ensured all safety protocols were followed and reported any maintenance issues to management. Provided support to the front desk team by ensuring the availability of necessary supplies before housekeeping shift change.

Educational experience

• Transport and Telecommunication Institute, Riga, Latvia

  Management

  2014.09-2018.03

  (4 years)

  Social sciences in Management

Languages