Work experience

• Reservation & Revenue Manager

  Ramada Encore by Wyndham Tashkent ****

  2023.01-2025.01

  (2 years)

  Pre-Opening Team Review reservation booked daily. Review arrival report daily. Setting and regulation prices, tariff plans in Sabre SynXis platform Checking the availability of accommodation or transportation on the customers’ desired travel dates. Ensuring special handling of repeats guest and very VIP guest. Handling daily correspondence Processing payments and sending confirmation details to customers. Making reservations in block Wyndham Community skills
• Reservation Manager/Sales Manager

  Ramada by Wyndham Tashkent ****

  2021.01-2022.01

  (a year)

  PMS reporting for Operation Manager and GM; Allocating daily tasks to Reservations staff . Monitoring Telephone Manner and general performance of reservations staff daily. Review reservation booked daily. Review arrival report daily. Setting and regulation prices, tariff plans in Sabre SynXis platform Checking the availability of accommodation or transportation on the customers’ desired travel dates. Sorting out any issues that may arise with bookings or reservations Processing payments and sending confirmation details to customers.
• Reservation Supervisor/Sales Manager

  Hotel Ichan Qala *****

  2016.01-2021.01

  (5 years)

  Lining web sites, booking.com, expedia.com, HRS bookings; PMS reporting for FOM, SMM and GM; Reservation accuracy; Correct black out dating; Overbooking procedures; Rate calendar, to group segment codes-marked codes; Ever 30/31th take Booking.com & Expedia.com compare list for commission (check nights/rates/payments/no shows); Every 1st-10th, preparing upgrade forms and report to SMM; Check for deposit for the Guests with DB payment; Check The Payments of arrival Individual Guests; Promote for Transfers; Handling with No-show reservations; Take care of and promote for Room Forecast monthly , next month, year;
• Reservation Agent / Sales&Marketing manager

  Hotel Rohat ***

  2014.01-2016.01

  (2 years)

  Prepared the hotel’s books for the day’s financial transactions; Making reservations for customers based on their various requirements and budgetary allowances. Dealt with complaints or problems following guests’ service procedures on customer complaint resolution and guidelines to grant exceptions; Discounts or upgrades to ensure customer satisfaction; Verifying and collecting payments; Correct invoicing with Accounting; Controlling guest access to safe deposit boxes; Contacting housekeeping or maintenance when guests report a problem; Provide hotel clerks/receptions with necessary training and support; Daily reservations by phone, fax, outlook

Educational experience

• Tashkent State Pedagogical University

  Service

  2006.09-2010.07

  (4 years)

  Education

Languages