Work experience

• senior customer care specialist - french bilingual

  Battworld Solutions Thailand

  2023.04-2023.09

  (6 months)

  • I have Responded professionally and in a timely manner to customer concerns (primarily inbound calls and also encompassed outbound calls, email, etc.) in Europe and North America for their online Financial Transactions. • Successfully Achieved individual performance objectives and standards that help meet departmental objectives and organizational service level agreements. • Professionally Assisted Team Leaders in taking personal responsibility and actively participated in ensuring that knowledge of products, services, procedures and systems is comprehensive and up to date. • Excelled in Proposing innovative strategies aimed at persuading customers to retain their memberships, fostering long-term relationships with the company.
• Bilingual Sales Executive – Customer Service

  HAOTAI INTERNATIONAL GROUP - Thailand

  2022.09-2023.03

  (7 months)

  • Bilingual Sales Executive – Customer Service in Chiang Mai city-Thailand: - I have Ensured the good promotion, information, and sales of crypto-currencies investment packages through a daily large number of chats, emails, on the company platform to customers based in Europe and North America in an accurate and efficient manner on every email or chat interaction as measured by different performance metrics, - After 2 months, thanks to my result-oriented mindset, my passion for delivering exceptional customer service and my great ability to build trust with customers, I have successfully got 82% CSAT score (Customer Satisfaction Score) and also succeeded to reach my monthly sales goal.
• Bilingual Travel Coordinator and Marketing Promoter

  Ivory Coast Business Consulting company (ICB Consulting)

  2020.01-2022.09

  (3 years)

  for the Asian Continent for the Ivory Coast Business Consulting company (ICB Consulting) under ”Le Programme Conquistador’’ which is a program that promotes and organizes business travel missions in the world to enable Businessmen, Entrepreneurs and Companies in West Africa to find out new business opportunities or partnerships around the world, • I have Properly Promoted and Advertised ‘’Programme Conquistador’’ activities in Asia and their agenda through social media and advertisement companies based in Ivory Coast, • Professionally Coordinated meeting arrangements and visits of business travelers into the Asian local markets and factories. • Within 3 months, successfully sold 45 Asian Business Trips to some Entrepreneurs and Companies based in a few West African countries.
• Bilingual Customer Service Representative – Remote Telemarketer

  PROSPECTEO (Canadian Call Center)

  2020.04-2022.05

  (2 years)

  • I have Ensured the good customer relationship by receiving inbound calls (customer requests), or by making outbound calls (Cold Calls) in English and French to customers based in Canada and USA, and Provided them with solutions according to their needs or expectations, • After 3 months, successfully started to exceed my monthly appointment booking goal for a few Canadian and American realtors that partnered with the company. Thanks to my excellent communication, negotiation and interpersonal skills, I have succeeded to be rewarded during 6 months as the Best Bilingual Sales Representative for the highest number of appointments booked per month.
• Customer Advisor

  WEBHELP

  2018.05-2018.08

  (4 months)

  Customer Advisor for the famous European international Call Center • I have Professionally Advised, Processed customer requests and Provided them with solutions according to their needs in TV channels subscription by making outbound calls (Cold Calls), or by receiving inbound calls (Customer requests or complaints) from customers based in France, onsite in the office for the company representation in Abidjan. • Also succeeded to sell TV channel subscription packages to our customers in France, and have been rewarded during my second month with a financial bonus and a special present as the Best Customer Advisor thanks to my Excellent Customer Satisfaction Score which was 84%, and also as the Best TV Channel Subscription Seller of the month.
• Bilingual Administrative Assistant – French Interpreter

  Bangkok Refugee Center (BRC)

  2015.11-2017.02

  (a year)

  For the socio–Medical Department for the Bangkok Refugee Center (BRC) which is a UNHCR agency in Thailand–Bangkok city I have Properly Interpreted and Translated documents and communications between French-speaker clients and the Agency, Assisted the senior Secretary by recording customer visits in the registry books and saving this data in the computer, Warmly Received and Informed clients about the procedure to be received by the nurses or the Agency Social Service using my Genuine, Empathetic, Kind and Interpersonal Assets. It was one of the main reasons I was frequently chosen by the Agency Management to be part of the Agency Delegation which was responsible for visiting twice per month refugees hosted in public hospitals, orphanages and refugee accommodations in
• Bilingual Sales Representative and Project Manager French Assistant

  CHING TAO Import-Export Company

  2012.06-2014.08

  (2 years)

  Hong Kong international Company named CHING TAO Import-Export Company I have Planned, Coordinated and Oversaw the Company Import-Export Operations and Sales in English speaking and French speaking countries, also Assisted the Senior Project Manager on his Projects, After 3 months, as a B2B deal, Succeeded to allow my company to spread into 3 New European Countries (Sweden, Belgium, Switzerland), and 2 African countries (Senegal, Malawi), by successfully selling 12 Import- Export contracts to some companies and Entrepreneurs in those countries. It was one of the main reasons I have been appointed as the Project Manager French Assistant and have been chosen to also train the company’s new Bilingual Sales Representatives.
• Sales Representative in life insurance

  BENEFICIAL LIFE INSURANCE COMPANY

  2008.06-2011.10

  (3 years)

  for the International American Insurance Company named BENEFICIAL LIFE INSURANCE COMPANY in Ivory Coast-Abidjan city • I have Promoted life insurance, prospected (using Cold Calling and Appointments Setting techniques), and Developed new markets portfolio by selling life insurance contracts, • After 4 months, as a B2C and B2B deal, Succeeded to sell life insurance contracts to 12 Company Managers and their Staff, 6 Military Units, some Entrepreneurs, and regularly Exceeded my monthly Sales Goal.

Educational experience

• North Atlantic International University of Grand - Bassam

  Degree in English and Linguistic

  2004.10-2008.06

  (4 years)

  English and Linguistic
• College Moderne Saint-Francois

  High School Diploma

  1997.10-2004.06

  (7 years)

  General Education

Languages