Work experience

• Freelance Translator

  Fiverr

  2019.01-2023.01

  (4 years)

  - Delivered high-quality French-English translations by accurately converting content and maintaining contextual integrity. - Reviewed full documents to ensure consistency and linguistic accuracy. - Achieved a 100% on-time delivery rate, consistently meeting client expectations. - Executed a legal translation project that improved client confidence, receiving outstanding feedback. - Enhanced translations with rigorous copy-editing to ensure error- free deliverables for published works.
• Agent Promoter

  MOOV

  2018.10-2021.12

  (3 years)

  Customer support representative. Similarly, in this role, I assisted customers with inquiries, resolved account-related issues, and facilitated SIM card activations. I managed over 50 customers. inquiries daily, ensuring a 95% satisfaction rate. I also provided guidance on service plans, ensuring customer satisfaction and retention.
• Agent Promoter

  MTN CI

  2017.09-2018.06

  (10 months)

  I was a high school student when I had this role as a part-time job. I collaborated with a team to promote and sell SIM cards. I also assisted customers daily, ensuring smooth account management and troubleshooting issues effectively. Educated customers on available plans and promotions, boosting customer engagement and retention. Maintained accurate records of transactions, improving efficiency in sales tracking.

Educational experience

• Felix Houphouet Boigny University Abidjan Cocody

  English

  2024.07-Current

  (a year)

  English literature, translation, business English, etc...
• Felix Houphouet Boigny University Abidjan Cocody

  English

  2021.10-2024.07

  (3 years)

  English literature, translation, business English, etc...

Languages

Certificates

Skills