Work experience

• IT service Desk

  Cognizant

  2023.05-Current

  (2 years)

  Role: L1 IT service Troubleshooting Independent Operator Machine. Solving problems Liaison between L2 and Independent Operators
• French teacher

  Bhartiyam international school

  2022.08-2023.08

  (a year)

  Role: teaching class 1 to 11 Taught classes of 1st to 11th grade French syllabus. Built relationships with over 100 students and ensured all students felt attended to with personalized feedback, class discussions, and encouragement Designed and implemented performance improvement plans for underperforming students in consultation with parents and administrative staff Contributed to improving statewide standardized testing scores for 10th grade
• French teacher ISCE

  Sunshine worldwide school

  2020.12-2022.08

  (2 years)

  Taught students of 1st to 11th grade class with 20+ students per class Assisted with lesson plans and aligning plans with structured goals to improve student performance Graded 25% of all student assignments, and provided actionable feedback for students Observed main instructor, and designed professional goals around observations and personal practice with 1:1 mentoring with instructor
• French Customer support/Translator

  Starlanguage

  2016.09-2019.09

  (3 years)

  Role: translation of documents French to English, English to French Handled customer interactions Ensured all new admission call activities are in accordance to set guidelines Shared best practices and knowledge with colleagues and teams helping achieve the sales targets Ensured appropriate collection procedure maintaining the customer service focus Overcame clients’ objections/rejections to company products and convinced them Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints Followed up ensuring relevant actions were taken on client’s complaints Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications
• OCR/Quality analyst in French

  Titri

  2015.04-2016.09

  (a year)

  Role: proofreading text and articles from French parliament. Responsible for developing and monitoring monthly customer service metrics for each service professional. Responsible for listening calls and evaluating other service desk agent. Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars. (Landry Berenger Doua)

Educational experience

• lycee modern abobo

  science

  2005.09-2006.07

  (a year)

  board exam

Languages