Work experience

• Head of Division

  Remote Bank

  2021.12-Current

  (4 years)

  • Controlled achievement of sales performance targets • Hiring, recruitment, and training of sales and customer service staff • Building efficient teams for the segment • Developing and improving sales methods and technologies • Remote team management across Russia • Implementing alternative employee sourcing projects
• Branch Manager

  UniCredit Bank

  2019.10-2021.09

  (2 years)

  Achievements: • Brought the branch from 85th to 7th place nationwide in 6 months • Implemented a major payroll project (3000 employees) • Achieved staff efficiency within 3 months • Regional leader in commission product sales Responsibilities: • Managing branch operations and compliance • Client acquisition and negotiations (retail and corporate) • Budgeting and sales plan execution • Staff recruitment, training, and performance monitoring • Resolving customer requests promptly
• Head of Payroll Sales Projects

  Post Bank

  2018.04-2019.10

  (2 years)

  Achievements: • Launched major payroll projects with regional public organizations • Developed and introduced tools for individual payroll product sales • Built payroll sales team from scratch and achieved efficiency in 4 months • Organized payroll project sales remotely across the region Responsibilities: • Execution of payroll KPIs at regional level • Expanding regional retail sales and client base • Corporate sales and negotiations with executives • Staff adaptation, recruitment, and training • Managing administrative and operational activities • Building partnerships and conducting presentations
• Branch Director

  Post Bank

  2015.03-2018.04

  (3 years)

  Achievements: • Brought branch to leading regional positions within 4 months • Reduced overdue debt portfolio from 24% to 3% in 4 months • Boosted sales performance to regional leadership in 6 months Responsibilities: • Sales planning and execution • Corporate sales and client base development • Staff training and individual development programs • Customer service quality improvement • Claims and pre-claims management • Competitive environment analysis • Administrative and operational management
• SME Department Manager

  Promsvyazbank

  2012.06-2014.04

  (2 years)

  • Attracting SME clients for lending and banking services • Selling banking products to SME clients • Presentations, cold calls, executive negotiations • Creditworthiness analysis • Staff training in sales techniques
• Direct Sales Manager

  Promsvyazbank

  2010.10-2012.06

  (2 years)

  • Developing consumer lending channels and client flow • Client acquisition and retail product sales • Staff training and monitoring sales performance • Mortgage lending development • Presentations, cold calls, executive negotiations • Organizing promotional campaigns • Attracting organizations for salary projects

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