Work experience

• After-Sales Operations Manager │ VinFast Authorized Service Partner

  Exclusive Motors, LLC

  2022.01-Current

  (4 years)

  1. Authorized VinFast service partner (via Repairwize): end-to-end warranty claim processing, recall campaign execution, OTA software updates, EV drivetrain and battery diagnostics, and customer technical support on live EV platforms. 1. Lead a team of 6–9 technicians: workflow planning, quality control, technical decision-making, and performance management. 1. Manage procurement, supplier relations, parts inventory, warranty processes, and logistics for premium brands: BMW, Audi, Mercedes, McLaren, Ferrari, Porsche, Lamborghini. 1. Pre-sale vehicle preparation: 50-point inspection protocol, strict compliance with California state standards across all major systems.
• Automotive Business Consultant

  Automotive

  2020.11-2021.12

  (a year)

  1. Strategic consulting on launching and scaling dealership and after-sales service operations. 1. Advised clients on vehicle acquisitions through auto auctions; assisted with dealer license applications.
• NVH & BSR / EOL Quality Technician

  tesla, inc. - fremont factory

  2018.04-2020.10

  (3 years)

  Key Achievements: 1. Independently identified two critical design defects on pre-production Model Y: faulty A/C compressor bracket and defective charge port release cable. Co-initiated engineering design changes with Tesla R&D — both resolved before SOP. 1. Maintained NVH & BSR quality standards as production scaled from ~100 to 600+ vehicles per 12-hour shift. Responsibilities: 1. BSR road testing (Buzz, Squeak & Rattle) — on-road evaluation with subjective and objective NVH assessment on every vehicle off the assembly line. 1. EOL validation of Model 3 and Model Y: final assembly quality inspection, system calibration, fit & finish review. 1. NVH diagnostics using LMS TestLab and HEAD Acoustics instrumentation; proving ground testing of pre-production Model 3, Model Y, Model S/X. 1. Root Cause Analysis, corrective actions (CAPA), technical documentation; direct collaboration with Tesla engineering teams. Tesla Certifications: 1. End of Line — Final Confirmation / Factory Gate (official Tesla EOL qualification) │ Airbag Safety │ Construction Safety
• EV & HV Diagnostics Specialist

  Exclusive Motors, LLC

  2017.08-2018.03

  (8 months)

  1. HV system diagnostics and traction battery replacement — Toyota Prius hybrid vehicles; EV/HV fault diagnosis and repair. 1. Diagnostics and repair of premium vehicles: BMW, Audi, Mercedes, McLaren, Ferrari, Porsche, Lamborghini, Lotus, Land Rover. 1. Full engine overhauls: BMW M3 E46 S54, Porsche 944 Turbo, Lotus Esprit Turbo.
• EV & HV Diagnostics Specialist

  Real Motors, LLC

  2016.08-2017.07

  (a year)

  1. HV diagnostics; faulty cell detection and full traction battery replacement — Toyota Prius and Nissan Leaf. 1. Diagnostics and repair of premium European vehicles: Audi, Lexus, Mercedes, BMW.
• CEO / Dealer Director

  grand motors llc - renault dealership

  2014.09-2016.05

  (2 years)

  1. Opened a second dealership branch in 2015 — total headcount grew to 79 employees under direct management. 1. Full operational, financial, and quality management of two Renault dealership locations — end-to-end 3S operations: vehicle sales, service, warranty, bodywork, and parts. 1. Established operational standards and compliance frameworks aligned with Renault brand CI/VI requirements across both locations. 1. Full after-sales cycle: warranty management, parts department, service KPIs, customer satisfaction, recall coordination, and dealer capability assessment.
• Founder & CEO

  franceauto, llc - renault / peugeot / citroen

  2008.10-2014.08

  (6 years)

  1. Built 3S dealership business from scratch: 3 to 27 employees in 6 years. Captured 31% of the regional automotive service market. 1. Service Excellence Award for quality of work and customer service standards. 1. Launched three business lines from zero: service workshop, spare parts store, and vehicle sales. 1. Developed and implemented after-sales quality standards across service, warranty, and parts departments — from zero to regional market leadership.
• Mechanic → Head of Technical Center

  grand motors llc - renault dealership

  2003.10-2008.09

  (5 years)

  1. Progressed: Mechanic (2003) → Lead Technician (2004) → Supervisor Technician (2005) → Head of Technical Center (2007). 1. Head of Technical Center: managed 3 supervisors and full service department of the dealership. 1. Service Excellence Award for quality and customer service standards (2007–2008).
• Trainee → Mechanic

  avtosib llc - nissan dealership

  2001.09-2003.09

  (2 years)

  1. Diagnosed and repaired automotive systems; advanced through the trainee program faster than peers due to strong fault-diagnosis aptitude.

Educational experience

• Kuzbass State Technical University

  Automotive Enterprise Management

  2014.09-2015.06

  (10 months)

  Bachelor's degree in Automotive Enterprise Management. Focus on dealership operations, service management, and automotive business strategy.
• Kuzbass State Technical University

  Mechanical Engineering

  2004.09-2007.06

  (3 years)

  Master's degree in Mechanical Engineering. Specialization in vehicle systems, mechanical design, and engineering management.
• Kemerovo Agricultural College

  Mechanical Engineering

  1999.09-2004.06

  (5 years)

  Bachelor's degree in Mechanical Engineering. Foundation in mechanical systems, automotive repair, and technical operations.

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