Summary

Work experience

• Senior Process Executive

  Concentrix (Kolkata)

  2024.05-2025.03

  (a year)

  10 - Months Took inbound chats from UK for Virgin Media O2 Customers regarding their mobile queries and also do upselling of mobile devices and mobile Tariffs.
• Senior Process Associate

  British Telecom ( Kolkata)

  2022.04-2023.03

  (a year)

  11 Months - 28 Days Took Inbound calls from UK ,BT billing customers and solved customer's billing related queries along along with that did Upselling and Cross Selling.Took calls for EE Pilot batch voice and also did Upselling and Cross Selling.
• Senior Process Associate

  Tata Consultancy Services (Kolkata)

  2015.05-2020.12

  (6 years)

  5 Years-7Months Worked on SAP application to update the meter readings of EDFE Energy customers of UK and billed their account. Worked for second Process in TCS name Transamerica and dealt with Auro Insurance and Homeowners Insurance of US customers.
• Senior Process Executive Operations

  Infosys (Bangalore)

  2013.02-2014.03

  (a year)

  13 - Months Took Inbound calls for BT sport for UK customers and did Upselling and Cross Selling of BT Sport channel and Subscriptions.
• Associate

  EXL (Pune)

  2010.07-2012.10

  (2 years)

  2 Years-3Months Took Inbound calls from US and dealt with Auto Insurance, Homeowners Insurance.

Educational experience

• George College, West Bengal University Of Technology.

  Tour Operation

  2004.05-2007.04

  (3 years)

  Completed my graduation degree.

Languages