Work experience

• Super Trainer/ Team Leader/ Admin Associate

  OrdrAi (Hungerrush)/Pizza Bay/Maize Lab

  2021.09-2024.12

  (3 years)

  · Onboarding Support, core training and responsible to manage a team of 30 associates (Inbound Process). · Develop and deliver training programs for new and existing employees aligned with company policies and procedures · Monitor and evaluate the effectiveness of training programs, and identify areas for improvement · Provide coaching and feedback to agents to improve their performance · Develop and maintain training materials, including manuals, job aids, and presentations · Support the management in achieving the company's goals and objectives · Quality Audits, Performance Management, Review & Training Needs identification for team members. · Track attendance & leave management of the team ­ Daily/ Weekly respectively (Roster & AttendanceManagement).
• Customer Service Associate

  Amazon Development Centre India

  2017.12-2020.06

  (3 years)

  Excellent customer service skills, including maintaining focus on the customer issue in a fast­paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Ability to determine customer needs and provide appropriate solutions and ownership to resolve challenging customer issues, escalating when necessary Problem solving including decision making, time management and immediate prioritization of tasks as assigned
• Office/Admin Executive

  Chinmaya Vidyalaya School, India

  2014.04-2017.05

  (3 years)

  Provide administrative support to the Principal and office including compiling reports, processing invoices and expense reports and maintaining files Maintained all the educational records of students Managed daily office operations and maintenance of equipment Handle all the other responsibilities related to the job
• Admin Executive

  Passport Seva Kendra India

  2011.11-2012.12

  (a year)

  General Administration Handling day to day activities Physical Security Management and Housekeeping ­ Ensuring cleanliness in center Managing and ensuring proper functioning of non IT assets Procurement of Stationery and other items and ensuring minimum fill Vendor Mgmt­Processing Invoices of Vendor Inventory Management, Asset Management and control
• Administrative Executive

  K­Link Health Care (p) Ltd, India

  2007.09-2011.04

  (4 years)

  Responsible for general administrative duties including telephone support and the management of internal and external mail, make travel and lodging arrangements, ordering office supplies, maintain files and perform book keeping duties Perform administrative functions including the planning, scheduling, and coordinating appointments and meetings for supervisors Handle HR activities such as assisting in recruitment and training, orient & educate the new employees, and acquaint them with their specific responsibilities Manage payroll and ensure accurate, timely and efficient distribution of salaries
• Front Office Executive

  Silicon Square Info Systems Ltd, India

  2004.09-2005.12

  (a year)

  Handling incoming and outgoing telephone calls Prepares and / or generate routine correspondence, letters, memorandum, forms, reports, and other documents via computer Assists with maintaining file system of departmental records Answering visitor enquiries about the company, its products and services

Educational experience

• CMS College

  Business Administration

  2002.07-2004.05

  (2 years)

  Masters in Business Administration

Languages

Certificates

Skills