Work experience

• Marketing Assistant (Intern)

  Board International l

  2024.03-2024.07

  (5 months)

  Collaborated with the marketing team to analyze the Belgian financial services sector and identified opportunities for strategic growth. Conducted primary research through interviews with stakeholders (banks, financial consultants,etc.) to understand customer needs. Conducted secondary research using internal databases and industry sources to assess market potential.
• Marketing Assistant

  Hard Rock Cafe l Brussels

  2022.07-2023.07

  (a year)

  Planned and supported local marketing campaigns and brand events to boost customer engagement. Managed social media content and assisted in creating promotional materials aligned with brand guidelines. Collected customer feedback and monitored campaign performance. Assisted in organizing special events and seasonal promotions, contributing to increased foot traffic.
• Customer Success Associate (Intern)

  Faqbot SA l Brussels

  2021.02-2021.09

  (8 months)

  Assistance with setting up chatbot accounts and user integration processes (EN/FR). Enter and maintain data within the chatbot platform to obtain accurate and effective responses. Analyze support tickets to identify patterns and improve chatbot performance. Contribute to the creation of engaging and user-friendly chatbot content to improve interaction quality and user satisfaction. SOFT SKILLS Adaptability Work ethic Teamwork Attention to details Empathic communicator HOBBIES Blue belt in Brazilian Jiu-Jitsu Traveling Reading Cooking
• BARTENDER / SHIFT LEADER

  Celtica Irish Pub l

  2019.10-2021.02

  (a year)

  Led bar operations during shifts, trained new staff, and ensured smooth service. Provided excellent customer service, creating a positive and welcoming client environment. Managed inventory and restocking, processed financial transactions accurately. Handled opening and closing procedures: cleaned and restocked the pub, balanced the cash register, and prepared the bar for the next shift.

Educational experience

• EAFC

  French Language Courses

  2023.10-2024.07

  (10 months)

  Received a level B2 certificate
• Odisee University of Applied Sciences (affiliated with KU Leuven)

  Bachelor of Business Management, faculty of marketing

  2018.09-2021.09

  (3 years)

  Bachelors' degree in Business & Management.
• N° 55 High School

  International Baccalaureate Certificate

  2008.09-2012.06

  (4 years)

  High School Education in an International Sector (English)

Languages