
Ricardo
Second Level Support Engineer
Male26 y/oCustomer SuccessLive in FranceNationality Portugal
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Work experience
Second Level Support Engineer
GF Machining Solutions2025.06-2025.08(3 months)Supported the performance and reliability of complex laser machinery, implementing preventive and corrective strategies to optimize uptime and operational efficiency. • • Developed expertise in advanced 3D and 5-axis laser systems, including setup, calibration, and process optimization for diverse production requirements.Field Service Engineer
atlas copco's isra vision2023.04-2025.05(2 years)Managed complex international projects, coordinating on-site assignments across EMEA and remote teams worldwide, ensuring on-time delivery and high client satisfaction. • •Collaborated with clients and R&D to define requirements, drive product improvements, and align solutions with business needs. •Delivered tailored technical training to international clients, boosting adoption and operational efficiency. •Identified opportunities for system upgrades and optimizations, contributing to revenue growth and customer retention. •Provided strategic support to sales teams by translating technical capabilities into client-focused solutions.Master Thesis Researcher
LIBPhys at NOVA University Lisbon2022.02-2022.07(6 months)•Conducted research on birefringence dynamics in azobenzene materials for applications in photonics. •Developed and optimized laser-based experimental setups, enhancing measurement precision and data reliability. •Applied MATLAB and simulation tools to analyze optical properties and validate theoretical models, advancing research outcomes. Academic Research Visitor
Educational experience
NOVA University Lisbon
Physics Engineering2020.09-2022.09(2 years)-
Languages
German
A little
Spanish
Good
French
Skilled
Portuguese
Native
English
Proficient
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