Ricardo Avila

Project Coordinator II
MaleAfter-sales technical supportLive in United StatesNationality
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Work experience

  • Project Coordinator II, Google WearOS

    Astreya (Goole client)
    2024.12-2025.04(5 months)
    Automated large portions of the logistics and operations of the WearOS distribution program by implementing shell scripts, Google Apps Scripts, Google Sheets, and updating SOP documentation to flash WearOS devices, create shipping/return labels, coordinate with dog fooders regarding their devices, and create clear instruction for others to follow, which saved time regarding daily operations such as ticket management, flashing of devices, and preparing shipments. Day-to-day operations consisted of preparing shipments for both international and domestic Google dogfooders by flashing Pixel watches and creating FedEx and interoffice labels to recipients, shipping upwards of 200 devices a week.
  • Hardware Support Technician II,Google Pixel

    Astreya (Goole client)
    2023.12-2024.12(a year)
    Created multiple shell script files, upgraded hardware, and designed and built a workstation specifically to allow for faster flashing of firmware and logging of any mobile pixel device using adb and fastboot package tools, allowing up to 90 devices to be flashed manually at once, up from 4 devices at a time. Zombie flashing via an Ubuntu system was utilized for large lab entries to ensure devices would be flashed and packaged on time. Developed various items for the Pixel team, such as an internal tracking tool for DHL to update the team on the statuses of shipped packages, warehouse device/inventory trackers to track the location of devices down to the exact shelf, and cycle counting sheets and scripts to update device locations en masse using python, Google Apps Script, and Salesforce Seeker database. Day-to-day operations consisted of receiving shipments and managing warehouse inventory as well as periods of flashing either ad hoc for local pick-ups or lab entries (large number of devices) to ship nationally across different carriers.
  • Hardware Support Technician I, Google Chrome

    Astreya (Goole client)
    2023.04-2023.12(9 months)
    Implemented 3 tools via Google Sheets regarding warehouse operations that allowed users to quickly process, update inventory, and locate devices with ease and developed 2 shell scripts that prepared gLinux devices with the necessary tools required to activate closed case debugging for Chromebooks as well as served as the POC with the ChromeOS software engineering team for any new changes implemented regarding the CCD process. Led team for faster deployments of software reworks on developing projects to deliver to engineers by creating scripts to update devices and distributing them to team members with instructions on how to execute the scripts.

Educational experience

  • Gettysburg College

    Bachelor degree of Computer Science and Mathematics
    2019.05-2022.05(3 years)
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